Publicis Groupe

Runs advertising and digital transformation services

Associate Local IT Support 1

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeGurugram, Haryana, IndiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Computer Science, Information Systems, or Engineering is required.
At least 1.5 years of experience troubleshooting Windows and Mac operating systems is required.
Experience handling Windows file servers, backups, and restoration attributes and behaviors is required.
Experience with Microsoft Office and Outlook, email configuration, and backups is required.
Experience troubleshooting Android and iOS mobile operating systems, mail, and applications is required.
Experience with ticket processes and service-level agreements for incidents and service requests, and with escalation matrices, is required.
Experience handling asset and inventory records and movements is required.
Knowledge of patch management and antivirus troubleshooting is required.
Experience troubleshooting and installing network multifunction printers is required.
Awareness of information security policies and adherence to them is required.
Basic network troubleshooting, virtual private networks, and remote support experience are required.
Coordination with IT vendors for warranty support and call logging is required.

Company Description

Resources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 5,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare, and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury, and risk management to help Publicis Groupe agencies do their best: create and innovate for their clients.

In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications, and tools to enhance productivity, encourage collaboration, and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Overview

Hands on Experience on Handling Windows File Server, Backup, Restoration Attributes/behaviours · Demonstrated service excellence· Ability to work in remote environment· Strong Written and Oral communication · Energetic and driven personalityThe key accountabilities for this role are; ·Should have Excellent Experience in MS Office/Outlook, Email Configuration, Backup · Experience in Android & I-OS mobile OS, Mail & Apps troubleshooting· Experience in Ticket process and SLA - Incidents / service requests, Escalation Matrix· Experience of handling Asset/inventory record process, movements etc. · Knowledge of Patch management, Antivirus Troubleshooting· Troubleshooting and installation of Network MFD Printers · Awareness of Information security policy and adherenc

Qualifications

Experience/Qualifications· Bachelor’s degree in Computer Science, Information Systems or Engineering · Minimum 1.5+ years experience of troubleshooting Windows and MAC OS Knowledge · Should have exposure to basic network troubleshooting, VPN, Remote Support · Coordination with IT vendor for warranty support and call logging Skills (including technology)

About the Company

Publicis Groupe

Runs advertising and digital transformation services

Publicis Groupe runs advertising, media buying and digital transformation services for companies that want to reach consumers, coordinate campaigns and improve their business systems. Its agency network includes creative and media specialists, while Publicis Sapient builds and modernizes the technology behind clients' operations. Epsilon adds customer data and marketing technology that connect brands with audiences and measure campaign results. Clients pay for consulting, campaign creation and execution, with production and media costs billed through alongside the group's service work. Founded in 1926, Publicis Groupe is headquartered in Paris, France.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1926

Recently Posted Jobs

Explore more opportunities at Publicis Groupe

See more jobs