Technical Customer Support Specialist
Flyability
Technical Customer Support Specialist
Flyability
Collision-tolerant drones for indoor inspection
Flyability · Paudex, Switzerland (Hybrid) · — · Posted 2026-10-02
Workplace: hybrid
Department: Customer Support
Do you want to dive in the fast-growing industry of drones and get a rewarding experience in a dynamic scale-up environment?
At Flyability, we believe that robots should be sent into hazardous places and dangerous environments instead of humans. To support our belief, we created Elios, the world’s first collision-tolerant flying robot that can safely enter, survey, and inspect confined spaces so that people don’t have to. With more than 150 employees and 1’500 customers, Flyability is the market leader in the UAS indoor inspection industry. Joining Flyability is not just taking on a new job; it is seizing the opportunity to improve the lives of millions of people and contribute to the future of robotics.
To complete our creative and dynamic team in Lausanne, we are seeking a:
Technical Customer Support Specialist (100%)
Starting date: as soon as possible
Your role
You will be the technical frontline of our customer support team, tackling inquiries from customers worldwide.
Your goal is to empower users by providing technical advice and solving known issues. For more complex, unprecedented problems, you will perform the initial investigation and gather critical data before escalating to our engineering teams. Beyond direct customer support, you will serve as the internal Hardware Referent, bridging the gap between the field and our technical departments, and driving our knowledge base.
You will report directly to the Head of Customer Support.
What you will own:
Your profile:
Perks & Benefits You'll Love:
Flyability is a Swiss company with over 10 years of experience that values independent thinking combined with a collaborative spirit. Every day, you will have the opportunity to share your ideas and contribute to solving problems. We all work together, and each voice is considered as we collaborate to achieve our goals.
Ready to join?
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply —regardless of your past experience or resume, we'd love to hear from you.
Automated Screening Notice: Please note that Flyability uses automated eligibility questions as part of our initial screening process. If your application does not meet these mandatory requirements, it will be automatically excluded from further consideration. If you submit an application and believe it was incorrectly excluded by the system, you have the right to request a manual review. Please reach out to our HR team at [email protected] to request human intervention.
Powered by Workable
Collision-tolerant drones for indoor inspection
Flyability makes drones for inspecting difficult indoor and hazardous spaces. Its Elios drones use a protective cage that tolerates collisions and pair with LiDAR and computer vision to map assets in real time inside GPS-denied areas, with a modular payload system for options like ultrasonic gauges and radiation sensors. They differentiate themselves by specializing in confined-space indoor inspections with a cage-protected flight platform and SLAM-based 3D mapping for industries such as power, oil and gas, mining, and chemicals. The goal is to reduce inspection costs and asset downtime while improving safety by enabling fast, accurate data collection without putting workers at risk.
Explore more opportunities at Flyability