Markets Support Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for providing advanced end-to-end operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business, and cross-business functional support through the lifecycle of a trade. Key responsibilities include ensuring trading and operational activities are completed accurately and before deadlines, researching and resolving complex issues, and simplifying client interactions. Job expectations include being customer oriented and data driven, while focusing on continuous improvement.

LOB Job Description:

The successful candidate will partner closely with the Corporate Investments and Corporate Treasury trading desks to ensure the accurate capture, validation, reconciliation, and reporting of trading activity across multiple asset classes. This role is critical to maintaining a strong control environment, supporting operational integrity, and mitigating risk throughout the trade lifecycle.

Responsibilities:

• Provides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management
• Provides simplified client interactions and deepens client relationships across Global Banking and Markets' clients
• Completes accurate, timely clearing and settlement of trades with internal and external counterparties including reconciliation management and governance of trade fails and breaks
• Performs tasks accurately during high volume periods in a team environment
• Improves and simplifies the client experience, reducing manual touchpoints
• Supports the implementation of new processes to improve the overall business operating model
• Identifies and flags potential risks in a timely manner
• Timely and accurate management of trade validation and substantiation
• Perform reconciliations and event monitoring for in scope trades.
• Perform trade maintenance as required (e.g. lifecycle events, amendments) and ensuring trades feed to downstream systems as expected
• Dealing with trade queries – work closely with Front Office, Back Office and other stakeholders to investigate and resolve trade booking issues, breaks and/or failed trades
• Perform basic trade analytics to resolve trade queries
• Production of daily reports – distribute daily reports to the Trading desk, Business Partners and Senior Management (requiring a high level of attention to detail)
• Resolve queries – Investigate any issues raised to the team, liaising with Front Office, Back Office, Finance and/or the client as necessary.
• Involvement in a broad range of initiatives across multiple platforms driven by both the Business and Trade Control and work to ensure they are effectively implemented and delivered as per the requirements
• Metrics management and reporting to supervision/FO
  

Required Qualifications:

• 2-3 years of experience in trade control
• Presentable, confident and client focused.
• Client facing experience or ability to conduct discussions with Clients in a confident manner
• Excellent communications skills and ability to present to an audience
• Ability to multi-task and manage time wisely
• High Attention to Detail
• Ability to work under pressure in a team environment
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds
• Sense of urgency and understanding of break escalation
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate

Desired Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills:

• Attention to Detail
• Written Communications
• Data Collection and Entry
• Oral Communications
• Record Keeping
• Recording/Organizing Information
• Strategic Thinking
• Active Listening
• Decision Making
• Negotiation

Shift:

1st shift (United States of America)

Hours Per Week: 

40