Inetum

Global IT services for digital transformation

Team Leader Workplace Niveau N3

System Administration +1Confirmed live in the last 24 hours

Full-timeCasablanca, MoroccoNo salary listedHybrid

About the Job

Requirements

A Bac +5 degree in computer science, information systems, or equivalent.
Five to seven years of experience in N2/N3 support or workplace support.
Experience managing a technical team.
Advanced proficiency with Windows 10/11, Microsoft Intune, and Entra ID.
Good knowledge of Microsoft Azure, including virtual machines, Storage, Role-Based Access Control, and Networking.
Proficiency with Tanium for patching, inventory, and deployment.
Knowledge of ServiceNow and ITIL processes.
PowerShell scripting.
Fluent French is required.

Responsibilities

Supervise, engage, and develop an N2/N3 support team.
Organize and optimize the distribution of workload.
Conduct individual follow-ups, including regular check-ins, objectives, and evaluations.
Integrate and train new employees.
Supervise the handling of incidents and requests through ServiceNow.
Ensure service-level agreement compliance and manage escalations.
Make decisions on complex or sensitive technical matters.
Track key performance indicators and produce reports.
Contribute to steering committees.
Act as the N3 technical reference for Windows 10/11.
Administer and optimize Intune, Entra ID, and Azure services, including virtual machines, Role-Based Access Control, and Storage.
Manage activities through Tanium, including deployment, inventory, and remediation.
Ensure device fleet compliance and security through patch management.
Automate tasks using PowerShell.
Identify areas for improvement and propose action plans.
Write and maintain technical documentation and knowledge-base articles.
Participate in transformation and standardization projects.

Desired Qualifications

Experience in a multi-country or multi-client environment.
Professional English proficiency.
Tanium Essentials or Certified Operator certification.
ITIL Foundation certification.

Description du poste

Missions principales

Pilotage et management d’équipe

Encadrer, animer et faire monter en compétence une équipe N2/N3
Organiser et optimiser la répartition de la charge de travail
Assurer le suivi individuel (points réguliers, objectifs, évaluations)
Intégrer et former les nouveaux collaborateurs

Pilotage opérationnel de l’activité

Superviser le traitement des incidents et demandes via ServiceNow
Garantir le respect des SLA et gérer les escalades
Arbitrer les sujets techniques complexes ou sensibles
Suivre les indicateurs de performance (KPI) et produire les reportings
Contribuer aux comités de suivi (COPIL)

Expertise technique avancée

Intervenir en tant que référent technique N3 (Windows 10/11)
Administrer et optimiser Intune, Entra ID et Azure (VM, RBAC, Storage)
Piloter les activités via Tanium (déploiement, inventaire, remédiation)
Assurer la conformité et la sécurité du parc (patch management)
Automatiser les tâches via PowerShell

Amélioration continue et qualité

Identifier les axes d’amélioration et proposer des plans d’action
Rédiger et maintenir la documentation technique (KB)
Participer aux projets de transformation et de standardisation

Qualifications

Formation

Bac +5 en informatique, systèmes d’information ou équivalent

Expérience

5 à 7 ans d’expérience en support N2/N3 / poste de travail
Expérience en management d’équipe technique
Expérience en environnement multi-pays ou multi-clients (souhaitée)

Compétences techniques

Maîtrise avancée : Windows 10/11, Microsoft Intune, Entra ID
Bonne connaissance : Microsoft Azure (VM, Storage, RBAC, Networking)
Maîtrise de Tanium (patching, inventaire, déploiement)
Connaissance de ServiceNow et des processus ITIL
Scripting PowerShell

Compétences comportementales

Leadership et capacité à fédérer une équipe
Sens de l’organisation et gestion des priorités
Rigueur et sens des responsabilités
Excellent relationnel (clients, équipes, management)
Autonomie et force de proposition

Informations supplémentaires

Langues

Français : courant (obligatoire)
Anglais : professionnel (souhaité)

Certifications souhaitées

Tanium (Essentials / Certified Operator)
ITIL Foundation

Environnement

Contexte multi-pays (FR / BE / ES)
Interaction avec équipes techniques, delivery et clients
Activités en mode run et projet

About the Company

Inetum

Global IT services for digital transformation

Inetum provides IT services for digital transformation in 26 countries, serving enterprises, SMEs, and public sector clients. It offers cybersecurity, cloud computing, predictive maintenance, and augmented reality, delivered through consulting, managed services, and proprietary software. It differentiates itself through a broad service portfolio, strategic partnerships with Microsoft and Sage, and a focus on tailoring solutions to fit each client’s needs. Its goal is to help clients adapt to a changing digital landscape, improving business agility and creating economic, managerial, and social opportunities.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Saint-Ouen, France
Founded: 1995

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