OSI Digital

Delivers data-driven digital transformation solutions

Field Desktop Support Technician L3/VIP Support Technician

IT Service Desk & End User SupportUpdated on Nov 9

Full-timeOrange County, CA, USANo salary listedIn-person

About the Job

Requirements

At least 5 years of IT support experience, including significant direct support for C-level executives or VIP stakeholders in a white-glove or executive support environment.
Experience operating as a senior L3 escalation point for complex, high-impact issues affecting executive users.
Ability to build trust with senior leadership while demonstrating technical expertise, professionalism, and executive presence.
Advanced troubleshooting expertise across Windows, macOS, iOS, Android, and Microsoft 365.
Hands-on experience with Intune, SCCM/MECM, Active Directory, PowerShell scripting, and endpoint security.
Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and remote access tools.
Experience supporting and managing executive collaboration and audiovisual environments.
Ability to perform under pressure in high-stakes, high-visibility situations with minimal supervision.
Ability to translate technical issues into clear, executive-level language.
Discretion, confidentiality, and professionalism when handling sensitive executive information.
Ability to work independently, stay organized, and prioritize competing executive needs in real time.

Responsibilities

Serve as the primary L3 escalation point for executive and VIP support issues, owning incidents end-to-end.
Provide concierge-level support directly to C-suite executives, board members, and visiting VIPs.
Build and maintain trusted relationships with executive stakeholders as a discreet technology partner.
Perform advanced troubleshooting and root cause analysis across Windows, macOS, iOS, Android, and Microsoft 365 environments.
Provide proactive support to keep executive devices, applications, and meeting environments optimized and ready.
Architect, configure, and maintain executive device ecosystems, including laptops, mobile devices, and secure collaboration tools such as Teams, Zoom, and Webex.
Lead workstation engineering initiatives using PowerShell scripting, SCCM/MECM, Intune, and endpoint hardening.
Own executive audiovisual and boardroom support, including live troubleshooting for meetings, presentations, and events.
Partner with infrastructure, networking, and security teams to resolve complex, business-critical issues.
Manage VVIP loaner devices and ensure they are immediately ready for use.
Maintain documentation, meet service-level agreement requirements, and report within ServiceNow or equivalent IT service management platforms.
Act as the on-site subject matter expert during executive visits.

Desired Qualifications

Bilingual ability in English and Korean is strongly preferred.
Certifications such as CompTIA A+, Microsoft MD-102, Apple ACSP, or ITIL Foundation.
Experience supporting global executives, enterprise leadership teams, or multinational environments.
Familiarity with Jamf Pro and Apple ecosystem management.
Prior experience supporting international executive visits, board-level engagements, or high-profile delegations.
Hands-on experience with enterprise audiovisual systems such as Crestron or Cisco Webex Rooms.

Role: Field Desktop Support Tech- L3/VIP Support Tech
Type: Contract- 6 months
Location: Orange County, CA
Shift Timings: Open to rotational shifts 7 AM- 4 PM / 1 PM- 8 PM

Job Description:

Position Summary
We are seeking a senior-level L3 Executive/VIP Support Technician with a proven track record of supporting C-suite leadership, board members, and high-profile stakeholders in demanding, high-visibility environments. This role is tailored for professionals who understand that executive support is not just technical—it is highly personalized, discreet, and mission-critical.
As a trusted advisor to senior leadership, you will deliver seamless, white-glove technology experiences while acting as the highest escalation point for complex executive-facing issues. You will be expected to anticipate needs, operate with absolute discretion, and provide calm, decisive support in time-sensitive situations where downtime is not an option.

Key Responsibilities

Serve as the primary L3 escalation point for all executive/VIP support issues, owning incidents end-to-end with a white-glove, accountability-driven approach.
Provide concierge-level support directly to C-suite executives, board members, and visiting VIPs, ensuring a frictionless and interruption-free technology experience.
Build and maintain trusted relationships with executive stakeholders, acting as a reliable and discreet technology partner.
Perform advanced troubleshooting and root cause analysis across Windows, macOS, iOS, Android, and Microsoft 365 environments with urgency and precision.
Deliver proactive, anticipatory support, ensuring executive devices, applications, and meeting environments are always optimized and ready.
Architect, configure, and maintain executive-level device ecosystems, including laptops, mobile devices, and secure collaboration tools (Teams, Zoom, Webex).
Lead workstation engineering initiatives (PowerShell scripting, SCCM/MECM, Intune, endpoint hardening) to ensure stability, performance, and security at the executive tier.
Own and deliver executive A/V and boardroom support, including live troubleshooting for high-stakes meetings, presentations, and events.
Partner cross-functionally with infrastructure, networking, and security teams to resolve complex, business-critical issues with urgency.
Manage VVIP loaner devices with a focus on immediate readiness and premium user experience.
Maintain detailed documentation, SLA adherence, and reporting within ServiceNow or equivalent ITSM platforms.
Act as the on-site subject matter expert during executive visits, ensuring a polished and seamless technology experience.

Required Qualifications

5+ years of IT support experience, including significant direct support for C-level executives or VIP stakeholders in a white-glove or executive support environment.
Proven experience operating as a senior escalation point (L3) for complex, high-impact issues affecting executive users.
Demonstrated ability to build trust with senior leadership, combining technical expertise with professionalism and executive presence.
Advanced troubleshooting expertise across Windows, macOS, iOS, Android, and Microsoft 365 ecosystems.
Hands-on experience with Intune, SCCM/MECM, Active Directory, PowerShell scripting, and endpoint security.
Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, remote access tools).
Experience supporting and managing executive collaboration and A/V environments.
Proven ability to perform under pressure in high-stakes, high-visibility situations with minimal supervision.
Excellent communication skills, with the ability to translate technical issues into clear, executive-level language.
High degree of discretion, confidentiality, and professionalism when handling sensitive executive information.
Self-directed, highly organized, and able to prioritize competing executive needs in real time.
Bilingual English/Korean strongly preferred.

Preferred Qualifications

Certifications such as CompTIA A+, Microsoft MD-102, Apple ACSP, or ITIL Foundation.
Experience supporting global executives, enterprise leadership teams, or multinational environments.
Familiarity with Jamf Pro and Apple ecosystem management.
Prior experience supporting international executive visits, board-level engagements, or high-profile delegations.
Hands-on experience with enterprise A/V systems (Crestron, Cisco Webex Rooms, or similar).

About the Company

OSI Digital

Delivers data-driven digital transformation solutions

OSI Digital provides business and technology solutions that help organizations improve performance by turning data into actionable insights. It designs, develops, and implements new systems and services, and also manages and enhances existing platforms, covering data capture, security, integration, analysis, and optimization across the data lifecycle. The company differentiates itself with a global footprint and a large offshore delivery center in Hyderabad, plus partnerships with top tech providers like Tableau, Salesforce, Oracle, Microsoft, AWS, Dell Boomi, and Red Hat to deliver integrated solutions across multiple industries. Its goal is to accelerate digital transformation for clients—from startups to Fortune 500 companies—by delivering data-driven capabilities that improve outcomes.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Los Angeles, CA
Founded: 1993

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