Must be available to work holidays, including the week of Thanksgiving and Christmas.
Must be available to work at least one weekend day each weekend of the winter season.
High attention to detail and focus.
Time management skills and the ability to juggle multiple priorities.
Problem-solving and critical-thinking ability.
Ability to work in a fast-paced team environment.
Strong written and verbal communication skills.
Responsibilities
Recommend and sell gear, adjust orders, and solve customer issues in store, by phone, and by email.
Assess and check in customers' equipment to determine appropriate services for the technicians, including tunes, mounts, and repairs.
Perform binding adjustments for customers' skis with all alpine bindings in store.
Assist customers with order and service pickups, including having customers sign out all service tickets upon pickup.
Process returns, refunds, and order cancellations.
Edit customer orders before fulfillment and communicate with other departments to make appropriate adjustments, including documenting customer requests and interactions in the backend order notes system using clear and concise written communication, and physically communicating requests and order adjustments to members of affected departments.
Assist the shipping team with basic tasks, including box making and order picking, on busy shipping days.
Clean the storefront, put gear back on the storefront floor throughout the day, and restock store inventory as needed.
Maintain cleanliness of the Customer Service office and workspaces, including taking out trash and recycling, cleaning and maintaining kitchen and coffee machines, and restocking merchandise left around workspaces.
Stay up to date on current product offerings and new or incoming gear.
Move, organize, and clean or de-sticker tuned demos for trained listers.
Perform other tasks as assigned by managers and supervisors.
Description
In this role you will operate as the first line of support for all customer interactions at Powder7. You will be responsible for signing up for in-store appointments, answering phones, and responding to emails. Customer Service Associates are experts in product knowledge and can provide customers with the best ski or gear recommendations given their ability, preferences, and budget. You should have excellent and thorough writing skills, and the ability to act positively and professionally with customers and coworkers alike.
Role Responsibilities
Be able to recommend and sell gear, adjust orders, and solve customer issues via all three facets of customer service interactions:
In Store
Phone
Email
Assess and check-in customer's equipment for appropriate services for our team of techs (tunes, mounts, repairs, etc.)
Perform binding adjustments for customers on skis with all alpine bindings in store
Assist customers with order and service pickups, including having customers sign out all service tickets upon pickup.
Process returns, refunds, and order cancellations.
Edit customer orders before fulfillment, and communicate interdepartmentally to make appropriate adjustments. Including:
Documenting customer requests/interactions in backend order notes system using clear and concise written communication.
Physically communicating with members of other departments with customer requests/order adjustments that directly affect those departments.
Assist the shipping team with basic tasks (box making, order picking) on busy shipping days.
Assist in cleaning the storefront and putting up all gear on the storefront floor continuously throughout the day, and restocking inventory in the store as needed.
Maintain cleanliness of Customer Service office and workspaces. Including: taking out trash/recycling, cleaning/maintaining kitchen and coffee machines, and restocking merchandise left around workspaces.
Stay up to date on current product offerings at Powder7 and new/incoming gear
Move, organize, and clean/de-sticker tuned demos for the trained listers.
Other tasks as assigned by managers and supervisors.
What we offer
Ski pass reimbursement (paid at the end of the season)
Product testing
Discounts on gear
Access to industry perks
Company events
Delivering stoke to our customers one piece of gear at a time
Requirements
Must be available to work holidays including the week of Thanksgiving and Christmas
Must be available to work at least 1 weekend day each weekend of the winter season
High attention to detail and focus
Time management skills, ability to juggle multiple priorities
Problem solving and critical thinking
Ability to work in a fast-paced team environment
Strong communication skills, both written and verbal