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Mercier Consultancy Group

Dutch Speaking Customer Service - Automotive Brand

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent Dutch, spoken and written, is mandatory.
  • A valid EU passport or a valid work permit for Greece is required.
  • A strong interest in the automotive industry and the technical aptitude to learn vehicle systems are required.
  • Previous customer-service or high-end service-environment experience is advantageous, not mandatory.
  • Willingness to relocate to Greece is required.

Responsibilities

  • Provide customer support for vehicle maintenance, technical inquiries, and service scheduling.
  • Represent the automotive brand professionally when serving its clientele.
  • Handle customer interactions by phone, email, and live chat.
  • Troubleshoot vehicle-owner technical issues using industry-standard knowledge databases.
  • Serve as the primary contact for inquiries about automotive warranties, roadside assistance, and service centers.
  • Document customer interactions in the company’s customer relationship management system.
  • Collaborate with international teams to improve the customer journey and brand loyalty.

Desired Qualifications

  • Previous experience in customer service or a high-end service environment is considered a significant advantage.

About the Company

Company size
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Total funding
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