Underwriting Support Specialist - Underwriting Support

Who are we?

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, AIG member companies today offer a wide range of non-life insurance, life insurance, pension solutions and other financial services to customers in more than 80 countries and jurisdictions. This diverse offering includes products and services that help businesses and individuals protect their assets, manage risk, and provide retirement security

Your future team

AIG's insurers develop insurance solutions that address the risks of companies and individuals, embodying AIG's tradition of innovation, bringing groundbreaking insurance solutions to market for our changing world. AIG's underwriters help source insurance solutions for risk from a range of areas, including life insurance, commercial real estate and business interruption, aviation, financial lines, accident, environment, catastrophes, high net worth individuals, and boardroom liabilities.

AIG Operations has a great opportunity to be a part of the underwriting support team and help the underwriters.

The role

Your contribution to AIG

You will contribute to the growth and profitability of the AIG AESA unit by providing administrative support to specific business units (Accident and Health, Financial Institutions, Property) in Europe. You serve both internal and external customers by performing administrative tasks; respond to customer requests; resolving complaints & maintaining data quality in systems. You'll consistently meet service levels and performance goals in terms of volume, accuracy, and quality.

Main tasks and responsibilities

Work with underwriters and Shared Services Centers (SSC) partners for end-to-end processing of new, renewed policies and approvals

Liaise with brokers/clients, gather information needed to prepare quotes (either for new submissions or renewals) and update reviewers when deemed necessary

Participate in maintenance activities:

• Update systems when deemed necessary

• Policy booking and issuance

• Follow-up of outstanding invoices, support of cancellation letters preparation when deemed necessary

• Underwriter support in collecting and processing documentation for purchased reinsurance (if applicable)

• Liaise with brokers/clients to obtain information needed to prepare adjustments to policies where the premium is based on rate (TO, travel, salaries, ...)

• Works with the Collection Department

Collaboration with the underwriters:

• Setting up systems and acceptance platforms

• Provide technical direction to acceptance of workflow management tools: research and solving processing problems in workflow management tools

• Assisting with data/portfolio management

• Assist with data integrity

• Supporting YOUR projects on an ad-hoc basis

• Compliance/Conduct support

What are we looking for

• Prioritization – able to navigate and switch between multiple systems
• Client Servicing – ability to anticipate the client's needs (internal and external) and act proactively
• Troubleshooting – identify problems and solutions that are aligned with the right solutions
• Attention to detail – show attention to detail to ensure accurate documentation is maintained
• Good time management skills – ability to tackle multiple priorities, organize work, and meet deadlines
• Excellent communication skills in Dutch + good level of English (and French)

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

UW - UnderwritingAIG Europe S.A. (Spain branch)