Field Service Technician

This is a fully remote position that can be based out of the Wisconsin or Michigan areas.

Who we are:

Aerzen USA Corp. is an international manufacturer of positive displacement blowers, hybrid blowers, screw compressors and turbo blowers. These high-quality machines are used for air and gas applications across many essential industries, including; Wastewater, Cement, Biogas, Pharmaceutical and Food, among many others. We are One Team, and we Empower our team members to be both Inquisitive and Evolutionary. 

What We Offer: 

Aerzen USA offers a competitive salary; generous health benefits (to include 96% company-paid benefit plans) with company HSA contribution; a 401(k) with company match; a tuition reimbursement program; and a profit share bonus package; along with the opportunity to work with a dynamic group of professionals. 

What You'll Do:

As a Field Service Technician, you will perform and carry out all tasks related to installing, assembling, servicing, and repairing Aerzen products.  They provide customers with prompt, professional and high-quality service.  Work is performed at our location and/or at our customer’s location.  Services provided may be scheduled or on-demand.  Overnight travel on short notice is often required.

Essential Functions & Responsibilities:

• Performs startups, equipment inspections, troubleshooting, repairs and/or preventive maintenance service on all Aerzen Products at customer sites; Represent Aerzen in professional and courteous manner following all Aerzen and customer safety requirements. 
• Installing, configuring, calibrating and maintaining control, measurement and indicating instrumentation (pneumatic, analog & digital); Installing and terminating electrical, pneumatic and fluid connections; Understand controls narratives and analyze/troubleshoot process application related issues. 
• Analyzing and correcting communication issues; Properly address TCP/IP networks and RS-485 communications. 
• Perform repairs and assembly on Aerzen Products; Disassemble; assess damage and evaluate failures on machines; diagnose problems with Aerzen machines by evaluating material condition and asking the customer questions; demonstrates the ability to offer machine-based recommendations; can identify the root cause of a machine failure; Utilize defined procedures and a standard rebuild kit. 
• Read, understand and use equipment diagrams, checklists, engineering drawings, and other process documentation to perform service tasks, assembly and repairs on Aerzen Products. 
• Communicate with customers to discuss job requirements, provide recommendations and service options, listen to customer concerns, and provide status updates during service call and at completion.  
• Evaluate customer future needs and communicate information through appropriate channels.  
• Assist engineering in plant design, modifications and hazard analysis. 
• Plan and schedule travel to best meet customer requirement, service schedule requirement and time efficiency utilizing the Concur booking tool. 
• Complete job-related service reports, expense reports and forms in a timely basis; Collect data and make commissioning graphs using Company Software. 
• Complete written repair reports to document cause of failure, description of work performed, materials consumed, condition of equipment as received and as returned to the customer. 
• Conduct customer training on Aerzen Products when onsite. 
• Perform all work in accordance with quality standards, established safety procedures and maintains a clean, safe work area. 
• Participate in departmental initiatives such as, but not limited to, inventory counts, shop organization, clean-up and other duties assigned by the manager.