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Mercier Consultancy Group

Dutch Speaking Customer Experts for Canon

Customer SupportConfirmed live in the last 24 hours
Full-timeAthens, Greece

About the Job

Requirements

  • Native or fluent spoken and written Dutch.
  • A valid EU passport is mandatory.
  • Proven experience in Customer Support Services or a client-facing role.
  • Digital literacy and the ability to learn new software systems quickly.
  • Communication skills and an interest in technology.

Responsibilities

  • Provide technical and administrative support to Canon customers in Dutch.
  • Resolve customer inquiries accurately and empathetically.
  • Document interactions in the customer relationship management system to maintain service quality standards.
  • Collaborate with cross-functional teams to identify and escalate complex product issues.
  • Maintain knowledge of Canon's product range to advise clients.
  • Meet and exceed established performance metrics.
  • Promote a premium brand experience.

About the Company

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