Family Services Coordinator - Social Worker/Bereavement Counselor
Full-TimePosted on 10/20/2026
$38.46 - $39.42/hr
Mid
Bachelor's
Hartford, CT, USA
HybridFrequent travel throughout New England is required; candidates ideally live within one hour of Hartford. A week of orientation in Waltham is required.
Social & Community ServicesCase Management & Advocacy
About the job
Requirements
A bachelor's degree in social work, health sciences, or a related field, or significant equivalent experience in another organ procurement organization.
Ability to work empathetically, compassionately, and professionally with families in crisis; educate them about organ and tissue donation; and advocate for donation while respecting individual family circumstances.
Ability to develop effective professional relationships and quickly understand and work effectively within an organization's or situation's culture and dynamics.
Ability to read, analyze, and interpret donor medical records.
Ability to conduct and document medical and social histories.
Strong clinical assessment and crisis intervention skills.
Computer skills in Word, Excel, and Outlook, and ability to learn internal systems including True North.
Ability to travel by personal vehicle as required; maintain eligible-driver status, including being at least 21 years old, an acceptable motor vehicle record, and the required minimum personal automobile insurance.
A valid state driver's license.
Ability to work 12 on-call shifts per month, generally from 0600 to 2400, and remain on-site beyond 2400 when case dynamics and clinical activity require it.
Ability to travel significantly throughout New England; the ideal candidate lives within one hour of Hartford, Connecticut.
Availability for a week of new-hire orientation in the Waltham office.
Responsibilities
Fulfill an on-call schedule, including some weekends and holidays.
Respond to new and open hospital referrals to offer donor families the opportunity for organ and tissue donation.
Conduct donation discussions by phone when appropriate.
Help donor families understand and accept the diagnosis of death as described by the primary care physician.
When donor designation is absent, assess the legal next of kin's readiness to discuss the opportunity for organ and tissue donation.
Advocate for donation while respecting cultural and religious beliefs.
Maintain an individual authorization rate demonstrating best-practice authorization skills.
Complete required documentation regarding approach and authorization.
Provide initial follow-up to donor families after donation.
Carry out other duties assigned by the Senior Director, Family Services, Manager, Family Services, or designee.
Participate in required meetings and training when not responding to a case.
Check email at least daily unless on planned benefit time.
Complete assigned training within defined timelines.
Desired Qualifications
Experience in hospice care, bereavement counseling, pastoral counseling, crisis intervention, or social work.
Previous hospital experience.
CPE or a social work license.
Job Description
Are you a compassionate individual that enjoys meaningful work, being part of a team, working through challenges and making a positive difference in people’s lives? If so, we want to connect with you!
As a Family Services Coordinator you will provide support and guidance to family members of trauma patients and discuss end-of-life decision options, including organ and tissue donation.
Please note: Will be required to travel a significant amount throughout New England. Mileage and other reimbursements available. The ideal candidate will live within 1 hour of Hartford, CT.
The Family Services Coordinator (FSC) is an empathetic, respectful and skilled professional dedicated to the NEDS mission of saving and enhancing lives through organ and tissue donation. The FSC assists hospitals 365 days a year to support collaborative donation processes (CDP) to ensure that all potential donor families are offered the opportunity for donation. FSCs fulfill a call schedule that provides coverage to the entire NEDS service area.
Fulfills an on-call schedule, including some weekends and holidays.
Responds to new and open referrals in hospitals to offer donor families the opportunity for organ and tissue donation.
May conduct donation discussions by phone as appropriate.
Through education, helps donor families to understand and accept the diagnosis of death as described by the primary care physician.
In the absence of donor designation, assesses the patient’s legal next-of-kin’s readiness to engage in a discussion for the opportunity of organ and tissue donation.
Advocates for donation while being respectful of cultural and/or religious beliefs.
Maintains an individual authorization rate that demonstrates best practice skills in obtaining authorization.
Completes all required documentation regarding approach and authorization.
Provides initial follow up to donor family after donation.
Carries out other duties as deemed appropriate by the Senior Director, Family Services, Manager, Family Services or designee.
Administrative:
Participates in required meetings and trainings if not responding to a case.
Checks email at least daily unless on planned benefit time.
Completes assigned trainings within defined timelines.
Schedule:
The schedule for this position is 12 on-call shifts per month. Shifts begin at 0600 and end at 2400 (18 hour shifts). In some instances, the Coordinator may be required to remain on-site past 2400 depending on case dynamics and clinical activity.
During orientation: Plan on 4 shifts a month, plus didactic training
Please note: Will be required to travel a significant amount throughout New England. Mileage and other reimbursements available. The ideal candidate will live within 1 hour of Hartford, CT.
A week in the Waltham office for new hire orientation is also required.
Qualifications
NOWLEDGE, SKILLS AND ABILITIES – ALL LEVELS:
Ability to work empathetically, compassionately and professionally with families in crisis, to provide education on organ and tissue donation, and to advocate for donation while being respectful of individual family circumstances.
Ability to develop effective professional relationships, possess superior communication skills, and demonstrated ability to quickly understand the culture and dynamic of an organization and/or situation and work effectively within it.
Ability to read, analyze and interpret donor medical records.
Ability to conduct and document medical/social histories.
Strong clinical assessment and crisis intervention skills.
Computer skills in Word, Excel, Outlook and the ability to learn NEDS’ internal systems including but not limited to True North.
EDUCATION & EXPERIENCE – ALL LEVELS:
Bachelor’s Degree in social work, health sciences or related field; or significant equivalent experience in another OPO.
Experience in hospice care, bereavement counseling, pastoral counseling, crisis intervention or social work preferred.
Previous hospital experience preferred.
CERTIFICATION/LICENSE – ALL LEVELS:
CPE, Social Work License preferred.
Required to travel by personal vehicle to meet the duties and responsibilities of this position. Must maintain the requirements of an “eligible driver” including being at least 21 years old, maintaining an acceptable Motor Vehicle Record (MVR) and required minimum personal automobile insurance per NEDS automobile policy.
Valid state driver’s license required.
What You’ll Be a Part Of:
You will be part of a team that supports the NEDS mission, to Save and Heal Lives, through the gift of Organ and Tissue Donation. As an NEDS employee, our benefits include:
Generous paid time-off program
Health, Dental, Vision, and Mental Health insurance coverage
2x Annual Salary Life Insurance
Fertility Benefits
Inclusive Healthcare Programs
Flex Spending Account Options
403(b) Retirement Plan with Organizational Contributions
Tuition Reimbursement
Employee Assistance Program (EAP)
Pet Insurance
Working Advantage discounts Program.
Personal career and skill development opportunities
You can also participate in Corporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team-building outings, and more!
Additional Information
When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program, BCBS Health and Dental Insurance, Healthcare Reimbursement Account, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account (FSA), Short-Term and Long-Term Disability Coverage, 403(b) Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage.
New England Donor Services is an equal opportunity employer and welcomes candidates from all backgrounds to apply to meet the needs of the communities we serve.
Hear from some of our employees at www.neds.org/careers