Care Coordinator 2 - Adult Psychiatry Outpatient Clinic

Function/Duties of Position

The Department of Psychiatry within the Adult Psychiatry Outpatient Clinic is recruting for a Care Coordinator 2.

This is a clinical support role that is vital in supporting the work of the clinical support staff and providers, consisting of students and learners, residents, and fellows, within the Adult Psychiatry Outpatient Clinic. This individual will independently perform a variety of clinical administrative and technical duties. The Care Coordinator performs activities that are system-focused, ensuring the care is seamless across providers and the care continuum. Care coordination is the task of bridging gaps between facilites, specialists, labs, community resources, and primary care. The Care Coordinator works with the providers to provide clinical support with order entry, medication refills, medication prior authorizations, non-nursing support and education to the patient and family member.

The Care Coordinator reviews patient records and referrals in order to provide coordination of the patient needs prior-to, during the clinic visit, and through the episode of treatment. The care coordinator takes direction from providers, but must use independent judgement within their scope in implementation of those directions. The Care Coordinator will also work with the PAS to provide seamless scheduling, follow up, and communication with patients as appropriate. The care coordinator helps to build and maintain good working relationships with the internal institutional departments as well as external stake holders that provide services to the Adult Psychiatry Outpatient Clinic.

Required Qualifications

Three years’ experience in a hospital or hospital based clinic setting, AND

High School diploma or equivalent, AND

Current BLS certification at hire, AND

One of the following four:

1. Completion of a nationally recognized accredited medical assistant training program, including a practicum (externship) of at least 160 hours, OR

2. Successful completion of a formal medical services training program of the United States Armed Forces, OR

3. Current Oregon Emergency Medical Technician (EMT) license (basic or advance) and national EMT registration with the National Registry of Emergency Medical Technicians (NREMT), OR

4. Current Oregon Practical Nurse License

For those completing medical assistant training or formal military medical services training as referenced above in #1 and #2, the following is also required (Those qualifying under the EMT or LPN are exempt from this requirement.)

MA certification received from a nationally recognized and accredited certifying body, upon hire or by the completion of the probationary period or internal job change evaluation period, as appropriate. Currently, these include:

• The American Association of Medical Assistants (AAMA), awarding the Certified Medical Assistant (CMA.) The American Medical Technologists (AMT), awarding the Registered Medical Assistant (R.M.A.)
• The National Center for Competency Testing, awarding the National Certified MA (NCMA.)
• The National Health Career Association, awarding the Certified Clinical Medical Assistant (CCMA.)

Any applicable certifications or licensures must be maintained for the duration of employment.

In addition to receiving the appropriate certification noted above, Medical Assistants will be required to successfully demonstrate competencies prior to completion of probation or the internal job change evaluation period, as appropriate.

• Ability to work independently and as a member of the team, including leadership.
• Knowledge of patient flow and back office functions.
• Ability to effectively and efficiently perform chart scrubbing and panel outreach activities.
• Demonstrated strong analytic skills, including displaying and interpreting data.
• Proficiency with EPIC, Microsoft Office including Excel, Word and Power Point.
• Ability to manage time sensitive competing demands and meet headlines.
• Working knowledge of medical terminology.
• Strong relationship building skills, excellent communication skills, exceptional customer service skills, highly sensitive to patient needs.
• Demonstrated knowledge and attention to the needs of Special need patients and their caregivers and families.

Job Related Knowledge, Skills and Abilities:

• Basic medical terminology understanding.
• Demonstrated ability to work with a wide variety of diverse customers in difficult situations.
• Experience with an electronic health record. 
• Strong problem solver who can evaluate a situation and ask the critical questions to understand the problem and then select a solution resulting in problem resolution.
• Strong interpersonal skills.
• Clear verbal and written communication skills. 
• Active listening skills; ability to deal with customers in stressful situations; ability to remain calm under pressure. 
• Excellent customer service skills both in person and on the telephone. 
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Access. 
• Attention to detail.
• Ability to complete multiple tasks within inflexible and rapidly changing deadlines.
• Good organization, follow through and time management skills; ability to prioritize. 
• Ability to create and maintain quality working relationships with staff and faculty at all levels of the organization, using good judgment in recognizing the scope of authority.

Performance Factors:

• Attendance and dependability:  Consistent and regular attendance to work. 
• Can be depended upon to complete work in a timely, accurate and thorough manner and is conscientious about assignments. 
• Willing to work overtime as necessary depending on volume of work.

Preferred Qualifications

• 3 years experience as a Certified Medical Assistant in a hospital clinic setting.
• Experience with Epic and Cadence (scheduling module).

Additional Details

Applicants from traditionally under-represented and under-served communities are strongly encouraged to apply. OHSU values diversity and is dedicated to building a workforce and providing service to our community that is steeped in antiracism and cultural humility. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status.

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Why apply to OHSU?

We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact [email protected]