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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Asesor Universal

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeSan Isidro, PeruIn-person

About the Job

Requirements

  • At least one year of in-person sales experience.
  • Technical studies from the fifth cycle onward or university studies from the ninth cycle onward, or being a graduate, bachelor's degree holder, or titled professional in Economics, Accounting, Administration, Engineering, or a related field.
  • Experience handling cash in a financial or banking institution and dealing directly with customers is desirable.
  • Availability to work Monday through Friday from 8:30 a.m. to 7:00 p.m. and Saturday from 8:30 a.m. to 1:00 p.m.

Responsibilities

  • Receive cash from the vault, recount it before operations begin, and reconcile and balance cash at the end of the day.
  • Support filing office documents and sending them to the central archive.
  • Receive cash and serve customers according to bank procedures for deposits, withdrawals, check and service payments, transfers, account openings, foreign-currency purchases and sales, and insurance sales, among other transactions.
  • Verify customer identity when processing payments.
  • Retain counterfeit notes detected during transactions.
  • Report cash surpluses exceeding operating limits or cash shortages to the Assistant Branch Manager.
  • Offer and contract financial products such as cards, loans, installment cash products, and other products in the assigned product range.
  • Keep the customer database up to date with accurate information.
  • Plan and manage sales activities in coordination with the Branch Manager and Assistant Branch Manager to meet product and service objectives.
  • Use every opportunity at the counter or in the branch lobby to sell products and prioritize updating customer information.
  • Consistently cross-sell complementary products beyond the customer's immediate transaction.
  • Build knowledge of customers and their needs using available tools.
  • Provide comprehensive, quality-focused customer service and teach and assist customers in using digital and alternative channels.
  • Manage incidents and complaints responsibly, ensuring timely, high-quality responses.
  • Identify dissatisfied customers and offer alternatives to retain them, considering the value they contribute.
  • Continuously monitor customer risk and plan and execute recovery actions.
  • Track the PPG and adjust objectives and activities as needed in coordination with the Branch Manager.
  • Attend and actively participate in meetings, reporting relevant issues and the needs of customers in the segment.
  • Evaluate and analyze credit transactions and submit them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Inform customers about, prequalify them for, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and cancel direct-debit arrangements.
  • Ensure batch transaction processes are properly controlled and completed, including cancelling cards before settlement.
  • Update and properly archive customer documentation.
  • Sell Card Protection Insurance, Multiple Insurance, and customer retirement insurance products.
  • Carry out sales actions and campaigns for customers in non-personalized segments without an assigned portfolio.
  • Receive, count, verify, enter, and report cash remittances jointly with the Assistant Branch Manager under dual control.
  • Participate in and perform branch accounting reconciliation with the Assistant Branch Manager.
  • Inform customers about, issue, cancel, or duplicate debit cards within delegated authority and with the customer's in-person consent.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Assistant Branch Manager and/or AS1 in replenishing ATMs.
  • Perform other duties assigned by the manager in response to business needs.

Desired Qualifications

  • Experience handling cash in a financial or banking institution and dealing directly with customers.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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