Collection Officer - Finance

Job Description

We are looking for a Collection Officer - Finance to join our Finance team and support timely customer payments. The role will be responsible for monitoring outstanding accounts, following up with customers, resolving payment-related queries, and maintaining accurate collection records.

• Contact customers by phone and email to follow up on outstanding invoices and secure payment commitments.
• Monitor customer accounts, aging reports, and overdue balances to identify accounts requiring collection action.
• Record collection activities, customer responses, payment commitments, and follow-up actions accurately in the ERP or collection tracking system.
• Send customer statements, payment reminders, follow-ups, and collection notices in line with company procedures.
• Coordinate with Accounts Receivable, Credit Control, Operations, and customers to resolve payment queries, disputes, and allocation issues.
• Follow up on promised payment dates and escalate missed commitments or high-risk accounts to the line manager.
• Support month-end reporting by updating collection status, expected cash inflows, disputed balances, and overdue account commentary.
• Maintain complete and accurate collection records, customer correspondence, and supporting documentation for audit and management review.
• Ensure compliance with company policies, internal controls, collection procedures, and customer communication standards.
• Contribute to improving collection effectiveness, reducing overdue balances, and strengthening cash flow visibility.

Qualifications

What We're Looking For

• Bachelor’s degree in Accounting, Finance, Business Administration, Commerce, or a related field.
• 3–4 years of relevant experience in Collections, Accounts Receivable, Credit Control, Customer Service, or Finance Operations.
• Good understanding of customer account follow-up, aging analysis, payment commitments, dispute resolution, and collection processes.
• Experience with ERP systems such as Oracle, SUN Systems, SAP, or similar finance platforms is highly desirable.
• Proficient in Microsoft Excel, with the ability to work with customer statements, aging schedules, and collection trackers.
• Exposure to Power BI, automated collection tools, or banking platforms is an added advantage.
• Strong English communication, negotiation, and interpersonal skills.
• High attention to detail, with good time management and organizational skills.

Additional Information