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WTW

Global risk management, insurance brokerage, consulting

Insurance Customer Service Executive A

Customer Education & Training +1Confirmed live in the last 24 hours
Full-timeSan Pedro Sula, Cortés, HondurasNo salary listed

About the Job

Requirements

  • Be a university student in a medical field, psychology or a similar field, administration, marketing, industrial engineering, or a similar field.
  • Have 1 to 3 years of experience in insurance or brokerage.
  • Demonstrate exceptional customer service skills and the ability to quickly develop working relationships and use resources efficiently to achieve objectives.
  • Demonstrate success working in a fast-paced, high-pressure environment and independently.
  • Be organized and flexible.
  • Have commercial skills.
  • Be proficient in Microsoft Office.
  • Own a vehicle and have a valid driver’s license.
  • Be available to travel to outlying locations.

Responsibilities

  • Provide in-person service to insured members.
  • Follow the monthly visit schedule.
  • Provide personalized advice about benefits and coverage.
  • Guide insured members on proper use of their policies.
  • Resolve general inquiries during visits.
  • Advise on and review documents or procedures for various insurance-related matters.
  • Train members to use the app.
  • Promote the Insured Member Portal and teach members to use digital channels.
  • Collaborate on wellness campaigns and preventive events.
  • Provide support during medical situations or emergencies 24/7.
  • Identify opportunities for improvement and record findings.
  • Identify and resolve critical cases, escalating them to the relevant departments in a timely manner.
  • Communicate changes to benefits and promote communication and prevention campaigns.
  • Give benefits presentations during renewals and new-employee orientation.
  • Refer commercial opportunities and promote additional WTW services.
  • Administer and execute the activity schedule.
  • Prepare informational materials and prepare topics for visit discussions, including claims status and operational matters.
  • Coordinate with departments to track progress and resolve requests and procedures.

Desired Qualifications

  • A technical qualification in insurance is preferred.
  • Intermediate English proficiency or English study is preferred.

About the Company

WTW

Global risk management, insurance brokerage, consulting

Willis Towers Watson provides risk management, advisory, and brokerage services to organizations worldwide. Its two segments are Risk & Broking, which identifies, quantifies, and places insurance coverage, and Health, Wealth & Career, which offers consulting, technology, and administration for health benefits, retirement plans, and talent programs. The company blends advisory services, technology platforms, and brokerage capabilities to deliver integrated risk and people solutions rather than relying on a single service line. Its goal is to help clients turn risk into a path for growth by aligning risk management with health, retirement, and talent strategies to support organizational success.

Company size
10,001+
Company stage
IPO
Headquarters
London, United Kingdom
Founded
1828

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