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Wells Fargo

Diversified financial services: banking, lending, investments

Associate Personal Banker

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeEugene, OR, USANo salary listedIn-person

About the Job

Requirements

  • At least 6 months of customer-interaction experience, or equivalent experience demonstrated through work, training, military experience, or education.
  • Ability to work a schedule that includes Saturdays.
  • SAFE registration is required at employment; Wells Fargo initiates the registration process after the start date.
  • Loan originators must meet Loan Originator/Consumer Financial Protection Bureau requirements and Wells Fargo policies concerning financial responsibility, character, fitness, and criminal background; a credit report may be reviewed and ongoing screening may apply.

Responsibilities

  • Build customer relationships through conversations that support financial well-being and engagement.
  • Understand customer needs and connect them with relevant banking products, services, and solutions.
  • Identify opportunities, promote solutions, and make appropriate referrals to meet customer and business goals.
  • Support new account openings, service requests, and credit applications.
  • Handle cash and perform teller-line activities, processing transactions accurately while maintaining compliance and operational standards.
  • Use and adopt digital tools and technologies to enhance the customer experience.
  • Deliver accurate, compliant service while exercising sound judgment within defined risk controls.
  • Coordinate with branch teammates to hand off customers to licensed bankers or specialists.
  • Flex between cash handling and customer banking activities to support branch operations, account openings, and ongoing account support.
  • Follow applicable risk and compliance programs, policies, procedures, and obligations; monitor risks, escalate and remediate issues, and make sound risk decisions.

Desired Qualifications

  • Prior experience in financial services or a highly regulated, customer-facing role, with comfort following structured processes and accuracy and service expectations.
  • Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
  • Comfort initiating outreach through calls, emails, or other channels to strengthen relationships and identify opportunities to support customer needs.
  • Comfort using digital tools and technology, ability to learn new systems quickly, and confidence guiding customers in adopting capabilities that enhance their banking experience.
  • Ability to identify customer needs and connect customers to appropriate solutions, including referrals when additional expertise is needed.
  • Ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experience.
  • Ability to follow policies and regulations while identifying and escalating risk concerns.

About the Company

Wells Fargo

Diversified financial services: banking, lending, investments

Wells Fargo offers a broad set of financial services, including banking, mortgages, investing, credit cards, and wealth and business banking, to individuals, small businesses, and large corporations. Its products combine everyday banking with lending, investment products, and advisory services, accessible through branches, ATMs, and online or mobile platforms. The company earns mainly from interest on loans, banking fees, and commissions on investment products, supported by a large network and secure technology. Its goal is to help customers manage, preserve, and grow their money through trusted, accessible, and comprehensive financial solutions.

Company size
10,001+
Company stage
IPO
Headquarters
San Francisco, CA
Founded
1851

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