Microsoft Dynamics Manager, Technical Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on January 31, 2027.

Work you'll do

As a Dynamics 365 Technical Manager, you will:

Own technical delivery across Dynamics 365 Sales, Customer Service, Field Service, and Contact Center—including configuration, customization, and platform extensions.
Guide end-to-end solution implementation, including architecture, custom development, integrations, data migration, testing, deployment, and technical documentation. Promote secure, maintainable, and user-centered design.
Lead the design and delivery of AI-enabled solutions using Copilot Studio, custom copilot agents, and related Microsoft AI tools to address sales and service needs.
Drive alignment across teams and stakeholders, translating business requirements into technical solutions; communicate design choices, risks, and trade-offs to business and technology leaders.
Coordinate delivery across onshore and offshore teams, manage dependencies and delivery quality, and mentor junior team members.

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationship
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

8+ years of consulting or industry experience, including 4+ years delivering Microsoft Dynamics 365 and Power Platform solutions.
Hands-on experience with at least two Dynamics 365 modules, such as Sales, Customer Service, Field Service, or Contact Center.
Experience configuring contact center capabilities, including skills-based routing, chat, queue management, omnichannel workflows, and digital service channels.
4+ years designing enterprise solution architectures, including Dataverse security models, data migrations, integrations, and environment administration.
Proficiency with Power Platform and Dynamics 365 development tools, including C#, Dataverse Web API, plug-ins, JavaScript, Power Fx, PowerShell, Power Automate, Dataflows, and Azure integration services.
4+ years of experience with DevOps practices, including Git, repository management, and CI/CD pipelines.
Bachelor's degree or equivalent number of years of experience.
Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve.
Limited immigration sponsorship may be available.

Preferred

Experience deploying and maintaining the Power Platform Center of Excellence Starter Kit in production.
Experience with Copilot Studio, custom copilot agents, or related Microsoft AI tools.
Experience designing and implementing Contact Center as a Service capabilities including skills-based routing, intelligent case management, voice, chat, and digital services experiences.
Relevant Microsoft Dynamics 365, Power Platform, or Azure certifications.
Experience leading technical workstreams, mentoring team members, and coordinating distributed delivery teams.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $150,000 to $230,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at [email protected].

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers

Requisition code: 374734

Job ID 374734

Deloitte

Microsoft Dynamics Manager - Technical Transformation

About the Job

Requirements

Responsibilities

Desired Qualifications

About the Company

Deloitte

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