Product Marketing Manager-Palo Alto
Confirmed live in the last 24 hours

201-500 employees

AI copilot for enterprise
Company Overview
Aisera stands out as a leading provider of AI and automation solutions, with a proven track record of enhancing service delivery and support across IT, operations, and customer service sectors. The company's AI Service Experience platform (AISX) leverages advanced language models and deep domain knowledge to achieve impressive auto-resolution rates and significant cost reductions, while offering comprehensive automation across multiple channels. Recognized by Forbes, CNBC, Deloitte, and Gartner among others, Aisera's commitment to quality and efficiency is further demonstrated by its extensive integration capabilities, sizable partner network, and a roster of flagship enterprise customers.
AI & Machine Learning

Company Stage

Series D

Total Funding





San Jose, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Palo Alto, CA, USA
Experience Level
Desired Skills
Customer Service
Sales & Account Management
Growth & Marketing
Customer Success & Support
  • At least 5-8 years of medium to large B2B enterprise SaaS product marketing with some or all of that in IT Service Management and Customer Service Experience
  • Strong communication, product messaging, writing and presentation creation skills
  • Self-starter with high levels of initiative, accountability, and team leadership with prior technology startup experience
  • Ability to manage multiple projects, set priorities, and meet deadlines with a sense of urgency
  • Knowledge of the sales process; preferably with solution-selling approaches
  • A technical background and a solid understanding of AI/ML technologies including Generative AI, LLMs and LLM-powered search are a major plus
  • Work closely with product management, corporate marketing, customer success, and sales to gather information about and understand the marketing needs for your products
  • Create messaging, positioning, content (e.g. data sheets, white papers, videos, case studies, solution briefs, product pitch decks, etc.)
  • Conduct webinars and ghostwrite blogs that articulate the value of Aisera and help generate demand and awareness
  • Create messaging framework and key product proof points that are targeting various buyers personas and ICPs, as well as, product messaging focused industry-specific market verticals to highlight Aisera’s unique differentiation
  • Create GTM assets and tools (e.g. playbooks, competitive battle cards, ring-the-bell sales win alerts, product newsletters, use case presentations and demo scripts), conduct product and sales enablement training, and contribute to sales support that helps enable the Sales team to qualify or close opportunities
  • Lead cross-functional GTM team to ensure successful product launches
  • Conduct frequent market and competitive analysis
  • Assess sales win-loss data and drive corrective action where necessary
  • Measure and drive adoption of products and solutions
Desired Qualifications
  • A technical background and a solid understanding of AI/ML technologies including Generative AI, LLMs and LLM-powered search