Princess Cruises

Premium cruise line with global itineraries

Rooms Division Supervisor - Japanese Speaking

Environmental Services (Healthcare)Updated on Nov 14

Full-timeManila, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

A minimum of five years of experience in housekeeping operations within a premium hospitality environment; luxury hotel or cruise ship experience is preferred.
At least one year in a supervisory or leadership role, with the ability to manage teams, delegate tasks, and uphold high operational standards.
Experience overseeing both guest staterooms and public areas, maintaining cleanliness, presentation, and compliance with brand standards.
Knowledge of public health, environmental, and sanitation regulations, particularly in maritime or international hospitality environments.
Ability to ensure compliance with hygiene protocols, safety procedures, and cleaning standards across operational areas.
Familiarity with housekeeping inspection processes, reporting tools, and quality-control measures.
Excellent written and verbal English communication skills for communicating with international guests and crew.
Good written and verbal Japanese communication skills to support Japanese-speaking guests and liaise with relevant stakeholders.
Understanding of customer service fundamentals and commitment to delivering an exceptional guest experience.
Ability and willingness to anticipate guest needs, resolve concerns promptly, and exceed expectations.
Ability to lead, coach, and motivate a diverse, multicultural team and foster a positive, collaborative work environment.
Communication and interpersonal skills, including a warm, approachable, and professional demeanor.
Skill in conflict resolution, feedback delivery, and performance management.
Professionalism, integrity, and reliability.

Responsibilities

Ensure Company and Public Health housekeeping, sanitation, maintenance, and related service standards are upheld in guest and teammate public areas and in guest and officer staterooms.
Exceed housekeeping targets by promoting a personalized, guest- and teammate-centric experience culture, reducing friction points, and mitigating negative surprises.
Conduct daily inspections to ensure cleanliness, sanitation, presentation, and timely readiness of guest and teammate public areas.
Promote and optimize use of OCEAN Hospitality and GuestView Housekeeping tools so personnel deliver personalized guest service.
Oversee housekeeping operations in guest and teammate public areas and guest and officer rooms, resolving problems and handling Service Excellence-related guest inquiries.
Identify and communicate furnishing requirements to the Assistant Rooms Division Manager for guest and teammate public areas and to the Rooms Division Manager for officer and guest rooms.
Partner with the Rooms Division Manager, Assistant Rooms Division Manager, and other shipboard leaders to capture best practices and share operational-efficiency insights.
Create memorable guest interactions that contribute to satisfaction and loyalty.
Resolve conflicts and provide feedback while managing performance.

Desired Qualifications

Experience in a premium hospitality environment at a luxury hotel or cruise ship is preferred.

By applying to this position, your application will be submitted to Magsaysay, one of Princess Cruises official Hiring Partners based in The Philippines. A recruiter from Magsaysay will contact you soon if your qualifications align with our requirements for this position.

As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammates public areas as well as guests and officers staterooms are always upheld.
Consistently exceeds the Housekeeping defined targets, by driving a personalized guest and teammate centric & experience culture, reducing friction points and mitigating negative surprises.
Performs daily inspections to ensure consistent cleanliness, sanitization, presentation and timely readiness of guest and teammate public areas.
Drives and optimizes the use of OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests.
Accountable for the Housekeeping operation in guest and teammate public areas as well as guests and officers rooms, including problem resolution and all Service Excellence related guest inquiries.
Identifies and communicates furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms)
Partners closely with the Rooms Division Manager, Assistant Rooms Division Manager and other shipboard leaders to capture best practices and shares insights on operational efficiencies.

Minimum of five (5) years of experience in Housekeeping operations, within a premium hospitality environment (luxury hotels or cruise ships preferred).
At least one (1) year in a supervisory or leadership role, demonstrating the ability to manage teams, delegate tasks, and uphold high operational standards.
Proven experience in overseeing both guest staterooms and public areas, ensuring consistent cleanliness, presentation, and compliance with brand standards.
Strong understanding of Public Health, Environmental, and Sanitation regulations, particularly those relevant to maritime or international hospitality environments.
Ability to ensure full compliance with hygiene protocols, safety procedures, and cleaning standards in all operational areas.
Familiarity with inspection processes, reporting tools, and quality control measures in housekeeping operations.
Excellent command of English, both written and verbal, with the ability to communicate effectively with international guests and crew.
Good command of Japanese, both written and verbal, with the ability to support Japanese-speaking guests and liaise with relevant stakeholders.
Solid understanding of customer service fundamentals, with a strong commitment to delivering an exceptional guest experience at all times.
Ability and willingness to anticipate guest needs, resolve concerns promptly, and consistently exceed expectations.
Demonstrated capability to create memorable guest interactions, contributing to high satisfaction and loyalty.
Motivated, results-driven individual with a strong desire to excel in all areas of responsibility.
Proven ability to lead, coach, and motivate a diverse, multicultural team, fostering a positive and collaborative work environment.
Excellent communication and interpersonal skills, with a warm, approachable, and professional demeanor.
Skilled in conflict resolution, feedback delivery, and performance management.
Personable and engaging communicator with a friendly, positive, and service-oriented mindset.
Demonstrates empathy, cultural awareness, and emotional intelligence when interacting with guests and colleagues.
High level of professionalism, integrity, and reliability.

About the Company

Princess Cruises

Premium cruise line with global itineraries

Princess Cruises operates a fleet of modern ships that sail to more than 380 destinations on over 160 itineraries, offering premium cruise vacations. Guests board ships to enjoy dining, entertainment, and activities both at sea and in port. The product centers on all-inclusive cruise experiences with accommodations, meals, and excursions bundled into itineraries, and it uses Princess MedallionClass technology—wearable devices and a companion app—to streamline check-in, service requests, and personalized interactions before and during the voyage. The company sets itself apart with its premium positioning, extensive global network of itineraries, strong emphasis on guest service, and the MedallionClass experience, supported by a large team on land and at sea. The goal is to provide memorable travel experiences with high standards of safety, environmental stewardship, and customer care, helping guests create lasting memories.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Clarita, CA
Founded: 1965

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