Working knowledge of fundamental operations of Windows 10 and 11 is essential.
Knowledge of Microsoft Office applications.
Knowledge of Adobe applications such as Acrobat, Creative Suite, and Creative Cloud.
Knowledge of Autodesk products is preferred but not required.
Knowledge of and experience with customer service practices.
Related experience and training in troubleshooting and providing help desk support.
Experience with machine hardware upgrades.
Strong oral and written communication skills, computer skills, accuracy, and attention to detail.
Ability to prioritize and manage multiple tasks, work within a team environment, analyze and solve problems, and work in a fast-paced environment.
Self-motivation, organization, willingness to learn software and new technologies, customer service orientation, planning and organization skills, and team interaction.
Responsibilities
Provide user support and customer service on company-supported computer applications and platforms in a fast-paced environment.
Troubleshoot and resolve issues, advise users on appropriate actions, and configure and deploy new equipment.
Respond to requests for technical assistance in person, by telephone, and using remote technologies.
Diagnose and resolve hardware, software, and connection issues.
Investigate and resolve printing and plotting issues.
Research questions using available information resources.
Follow standard operating procedures.
Image and set up workstations, laptops, and tablets for deployment.
Perform hardware upgrades to existing workstations and laptops.
Provide basic cellular telephone troubleshooting for users.
Utilize Active Directory, virtual technology such as VMware, and Microsoft Exchange.
Use internal help desk software to log, research, and respond to help desk requests.
Identify and escalate situations when needed or when requiring urgent attention.
Track and route issues and requests, and document configurations and resolutions.
Prepare activity reports.
Inform management of recurring issues and possible solutions.
Stay current with system information, changes, and updates.
Desired Qualifications
Knowledge of Autodesk products.
IT Help Desk Technician
RMF Engineering, Inc · Catonsville, United States · Full-time · Posted 2026-10-23
Workplace: on_site
Department: IT
Description
About RMF:
RMF Engineering is an innovative, top-ranked, national engineering firm that specializes in providing design and engineering services for all aspects of building and utility infrastructure construction. RMF offers a balanced benefits package that centers on a stable and professional working environment which includes above standard health and dental insurance, paid holidays, paid vacation, and 401K plan.
Description:
RMF Engineering Inc. has an immediate need for an experienced IT Help Desk Technician to support our Baltimore IT team. Strong oral and written communication skills are important, as are computer skills, accuracy and attention to detail, good people skills, ability to work within a team environment and effectively able to prioritize and manage multiple tasks.
General Purpose
Provide user support and customer service on company-supported computer applications and platforms in a fast-paced environment. Troubleshoot and resolve issues and advise users on the appropriate actions. Configure and deploy new equipment.
Main Job Tasks and Responsibilities
Respond to requests for technical assistance in person, via telephone and using remote technologies.
Diagnose and resolve hardware, software and connection issues.
Investigate and resolve printing and plotting issues.
Research questions using available information resources.
Advise users on appropriate actions.
Follow standard operating procedures.
Image and setup workstations, laptops and tablets for deployment.
Hardware upgrades to existing workstations and laptops.
Basic cellular telephone troubleshooting for users.
Utilize Active Directory, Virtual Technology such as VMware and Microsoft Exchange.
Use the internal help desk software to log, research and respond to help desk requests.
Identify and escalate situations when needed or when requiring urgent attention.
Track and route issues and requests and document configurations and resolutions.
Prepare activity reports.
Inform management of recurring issues and possible solutions.
Stay current with system information, changes and updates.
(Salary Range: $60,000 - $70,000 annually. RMF considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.)
Requirements
Bachelor’s degree preferred
Working knowledge of fundamental operations of Windows 10 & 11 is essential.
Knowledge of Microsoft Office applications.
Knowledge of Adobe applications such as Acrobat, Creative Suites and Creative Cloud.
Knowledge of Autodesk products preferred; however, not required.
Knowledge of and experience with customer service practices.
Related experience and training in troubleshooting and providing helpdesk support.
Experience with machine hardware upgrades.
Key Competencies
Self-motivated and organized
Ability to prioritize issues and tasks
Willingness to learn software and new technologies
Oral and written communication skills
Customer service orientation
Ability to analyze and solve problems.
Team interaction
Planning and organization skills
Attention to detail
Ability to work in a fast-paced environment
Benefits
We offer a stable and professional working environment with competitive salary, excellent employee benefits, which include health and dental insurance, paid holidays, paid vacation, and 401K plan. We are an equal opportunity employer and take pride in the diversity and dedication of our staff.