Assistant Facilities Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

An exciting opportunity has arisen for an Assistant Facilities Manager to join a fast-paced account.

The AFM will assist the Regional Facilities Manager in supporting the EMEA portfolio, leading a team and vendor group to manage the tactical delivery for the assigned property/facility and be the on-site key point of contact for the key stakeholders &/or client in the absence of the Regional Facilities Manager. The responsibilities will include site budgets, accounting and finance, maintenance planning and operations, contract services, occupancy support services and helpdesk (CAFM) management.

What your day-to-day will look like:

People Management

• Help manage and coach team
• Assist in developing and sustain a high-quality well motivated team
• Ensure high staff morale, trust and work ethics
• Actively support an environment that supports teamwork, co-operation and performance excellence within team
• Assist in mentoring and enabling Training & Development of team members

Client/Stakeholder Management

• Deliver excellent customer service to meet on-site client’s expectations
• Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels
• Monitor procedures to ensure client’s expectations are conveyed and worked upon

Procurement & Vendor Management

• Support vendors including hard and soft skills to deliver services on time and within budget
• Support vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices
• Chair vender monthly KPI meetings and fall out actions

Contracts Management

• Ensure that all contracts are professionally delivered at the right cost and in line with the Jones Lang LaSalle Code of Ethics
• Support in monitoring expiry of contracts and initiate re-procurement if needed
• Continually assess contracts to ensure best value delivered to the client

Finance Management / Cost Control / Profitability

• Assist in ensuring that the site’s financial operations are meeting targets and control requirements
• Assist and monitor financial processes to ensure account payable procedures are followed at all times
• Responsible for all EMEA operational financial processes, raising PO’s and invoicing.
• Ensure prompt and accurate management of purchase orders in the financial management platform (JDE).

Health & Safety Management

• Implement and manage safety procedures to ensure the provision of a safe working environment
• Ensure compliance with statutory regulations on fire, health and safety standards
• Act as ambassador for the JLL SAFER initiative

Site Operations Management

• Implement Industry Best Practice operations
• Support EMEA Facilities Manager located in Paris and the EMEA portfolio
• Assist and monitor to ensure all building procedures and performance measures are always maintained
• Ensure all Critical Environment (CEM) requirements are met
• Seek ways to reduce costs and improve operational standards
• 24/7 emergency call support and site attendance may be required
• Conduct site inspections, assessments, regular audits and carry out safety procedures as well as all building procedures and performance measures.

Risk Management

• Assist in the implementation and management of a property risk management program
• Support the implementation and monitoring of disaster recovering and business continuity plans
• Follow established escalation procedures and incident reporting procedures
• Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines,  procedures and strategies

Sound like you? To apply you need to be:

• Experienced in facilities, property management, hospitality or related field
• Able to demonstrate knowledge of local health and occupational safety requirements
• Experienced in dealing with critical facilities and vendor management for specialized services
• Highly experienced in budget management and financial analysis
• Strong communicator with the confidence to communicate at all levels.
• Working in EMEA would be an advantage but not mandatory
• You are keen to develop within the workplace, spending time supporting a multidisciplinary team gaining knowledge and expertise
• You work collaboratively as part of a team to solve problems with professionalism and service focused approach
• You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service
• You strive for excellence in what you do and share ideas for improvement
• You are familiar with computer equipment and programs (Word, Excel and Outlook)
• You are adaptable to work to requests and projects that may vary from day to day

#LI-JB2

Location:

On-site –London, GBR

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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