Patient Access Advocate

Job Description

PRN Day/Mid shifts 7a-7p, 8a-8p, 9-9p, 10a-10p, 11a-11p

The ideal candidate would have some experience with patient registration and insurance verification within a healthcare facility and be willing to work 1-2 shifts per week.

The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record database, and performing general clerical duties. In this position, it is imperative that you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. The ability to multitask is a must.

The Patient Access Advocate performs registration functions, including updating of demographics, insurance verification, collection of point of service payments, and documentation of registration information within an electronic system. The Patient Access Advocate will confirm account being registered has accurate information to ensure clean billing. The Patient Access Advocate will also perform visit closure activities, including collecting payment, and any needed follow-up activities required.

The Patient Access Advocate provides the highest level of customer service to patients/family at the time of service through registration interactions, as well as providing wayfinding to patients and/or visitors.

• Greet patients in a friendly, courteous, and professional manner in both in-person and over the phone.

• Check patients in and out.

• Perform visit closure activities to include collecting payment, and any follow-up activities that may be necessary for patient care.

• Verify insurance for eligibility and benefits using an online electronic verification system or by contacting the payer directly. Collect copayments, coinsurance, and deductibles.

• Assist staff and patients with clerical duties as needed, including copying, scanning, and faxing documents.

• Creating and maintaining patient files.

• Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.

• Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.

• Confirm all paperwork is filled out correctly.

• Make sure the front desk, waiting room area, and children’s play area are always clean and presentable.

• Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters.

• Encourage a work environment that is friendly and respectful.

• Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.

• Follow all HIPAA policies and procedures.

• Follow all company policies.

Qualifications

MINIMUM QUALIFICATIONS 

High school diploma or GED. 

Demonstrated customer service, communication, and interpersonal skills. 

Basic computer proficiency and the ability to learn new technology and systems. 

Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment. 

PREFERRED QUALIFICATIONS 

One (1) year of customer service experience. 

Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting. 

Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR). 

PHYSICAL DEMANDS

This position includes standing, walking, use of hands, reaching, sitting, talking, and listening. This position may require lifting up to 10 pounds. There are no special vision requirements for this position.

WORK ENVIRONMENT

This job operates in a healthcare setting. This role may routinely come into contact with patients who have contagious illnesses or diseases. This role routinely uses standard office equipment such as telephones, laptop computers, smartphones, photocopiers, calculators, and filing cabinets, and has moderate noise exposure.

POSITION TYPE/EXPECTED HOURS OF WORK

Non-exempt. Incumbent will be scheduled based on operational need. Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Additional Information

Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.