Customer Service Representative

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Customer Service Rep

Location(s)

Bangkok

Job Description

• Sales Order Management
  • Keeping the customer informed about the order status within defined TAT, based on the PO raised by the customer
  • Quality check of the PO: Checking the quotation details (quantity of the items listed) as per the company order policy and process
  • Review terms and conditions as per the set process to fulfill purchase order requirement(s)
  • Fulfill all the documentary requirements as per the defined timelines
  • Actively collaborating with the cross functional teams to meet customer expectations
• Periodical MIS to be shared with the leadership team, internal team, regional managers, etc as per the current business requirement
• Maintaining timely control of Customer orders, amendments, and other documents in SAP/ recommended database to ensure accurate retention of records ensuring proper documentation and all order management processes according to corporate policies.
• Manage customer complaints & escalations by giving patient ear to their grievance to provide timely resolution.
• Organize and execute daily tasks to provide an efficient and quality service to the customers.
• Execute Sales Order processing in SAP environment with appropriate compliance checks in place.
• Create a purchase order for vendor/supplier 3rd party. Align with commercial team and Service team to on job installation and advise them on customer delivery location.
• Create SAP DO and INV and Manual documentation (if any) for those customers who have special requirements on uploading to the customer web.
• Drive Sales return and customer return processes in line with defined guidelines.
• Active contribution to process improvement and demonstrate customer centric approach.
• Coordinate and track Sales order fulfillment status in line with Customer expectation and sensitize the situation to the management respective to accelerate delivery.
• Handling customer complaints and working with relevant parties to resolve them
• Participate in special projects and key initiatives identified from time to time

Qualifications:

• Candidate must possess at least a Diploma or Degree in Business Admin/Supply Chain or Order management related
• At least 6 years of experience in Sales order management profile in manufacturing and related industry environment
• Able to communicate and liaise with Internal and external customers
• Able to multitask and follow through by organizing well on daily job
• Experience in using SAP system & Good knowledge in Microsoft Office application
• A team player and able to work independently with minimum supervision
• Independent and able to work as a team.
• Computer literate, knowledge in MS Office - Excel, Word, PowerPoint

Preferred Characteristics:

• Customer service oriented and proactive
• Good communication and interpersonal skills
• English speaking and writing skill
• Independent and self-motivated and able to manage multiple task
• Good computer skills including MS Office, Outlook & SAP
• Able to adopt dynamic working environment, and team player