H&M
Global fast-fashion retailer of affordable clothing
Conseiller de Vente
About the job
- Provide very good French language skills, including reading, writing, and speaking.
- Demonstrate customer orientation and an interest in understanding customers and meeting their service expectations.
- Use initiative to provide a memorable shopping experience.
- Show curiosity and proactively identify opportunities to improve processes and daily routines.
- Listen to and show interest in the ideas and opinions of others.
- Maintain an honest and authentic approach.
- Demonstrate an interest in fashion and trends.
- Be communicative, positive, and open-minded.
- Be willing to learn and adapt.
- Collaborate inclusively and support colleagues.
- Welcome customers and represent the brand in the store.
- Provide a high level of customer service throughout the shopping experience.
- Initiate conversations with customers and assist them at the checkout and in fitting rooms.
- Support customers throughout the store and provide proactive assistance.
- Process deliveries and replenish stock.
- Merchandise the latest clothing in the store.
- Work collaboratively with the team to create welcoming and meaningful customer experiences.
- Previous customer service experience.
- Familiarity with fabrics.
About the company
H&M is a global fashion retailer that sells affordable, trendy clothing and accessories for men, women, teens, and children through both online and physical stores. The company works by maintaining a fast, efficient supply chain to bring runway-inspired styles to customers quickly and at competitive prices, supported by large-scale production and a broad global footprint. It differentiates itself with its extensive international reach, ability to offer a wide range of products for the whole family at low prices, and a focus on sustainability, including eco-friendly lines and recycling programs. The goal is to provide fashionable, quality apparel at accessible prices to a diverse customer base around the world while reducing environmental impact through responsible practices.
Company Size
10,001+
Company Stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1947
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Simplify's Take
What believers are saying
- Third-quarter 2026 operating profit hit 6.04 billion kronor, beating forecasts decisively.
- Gross margin widened to 54.0% in Q3 2026, showing sourcing discipline.
- North America leadership changes on September 9, 2026 target better execution and growth.
What critics are saying
- Shein and Zara keep stealing price-conscious shoppers while H&M sales stay flat.
- The Persson family owned over 68% by August 2026, threatening minority-control downside.
- Open NLRB case 04-CA-394268 in Secaucus alleges retaliation, raising U.S. labor risk.
What makes H&M unique
- H&M’s July 2026 sourcing shift buys more in-season, sharpening trend responsiveness.
- Barcelona production office, opened September 2026, tightens product development near suppliers.
- H&M’s global store-and-digital network still reaches families across 75 Indian stores.
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Benefits
Health Insurance
Wellness Program
Paid Leave
Flexible Work Hours
Phone/Internet Stipend
Company News
Mango names new chief retail officer. Spanish fashion giant Mango has named former H&M executive Katarzyna Niemirowicz Majtas as its new chief retail officer. Niemirowicz Majtas first joined Mango in May this year as international retail director, bringing more than 20 years of international retail experience to the business. She joined from her most recent position as regional manager of Eastern Europe at rival fashion retailer H&M (2019-2026), and was previously global sales manager at & Other Stories (2017-2019). In her new role at Mango, she will lead the fashion retailer's global expansion and drive its strategic plan. "Her appointment reinforces out commitment to the 'empower' pillar of our strategy, which focuses on attracting top international talent to support the company's growth ambitions in the coming years," Mango said in a social media statement yesterday (24 September). Mango CEO Toni Ruiz added in a LinkedIn post yesterday (24 September): "It is a great pleasure to welcome Katarzyna Niemirowicz Majtas to our leadership team as our new chief retail officer. "Since joining Mango, Kasia has demonstrated exceptional vision and rigour. Her in-depth experience and knowledge of the sector are of great value to our company. "I am convinced that her leadership will be a source of inspiration for us all and a key factor in accelerating the goals of our 4Es Strategic Plan. Best of luck with this new chapter, Kasia!" Drapers has reached out to Mango for further comment.
H&M's operating profit grows more than expected in third quarter. September 23, 2026 @ 11:33pm STOCKHOLM: Swedish fashion retailer H&M on Thursday reported a bigger than expected rise in June-August operating profit, as chief executive officer (CEO) Daniel Erver said his push to control costs and make sourcing more efficient was bearing fruit. Operating profit in H&M's fiscal third quarter increased to 6.04 billion crowns (US$608.63 million) against a year-earlier 4.91 billion crowns and a mean forecast in an LSEG poll of analysts of 5.14 billion. H&M meanwhile said it expected sales in September to rise by one per cent measured in local currencies. Gross profit margin widened to 54.0 per cent in the third quarter, from 52.9 per cent last year, which included positive one-off effects from tariffs, H&M said. Analysts had expected a margin of 53.4 per cent. Improvements within purchasing, cost control and operation efficiency contributed to a more profitable business, the CEO said in a statement. "Although sales developed in a positive direction during the quarter, we see further potential to increase sales going forward," Erver said. Sales increased one per cent in the quarter measured in local currencies. Analysts had expected sales to grow at a sluggish pace. Erver said H&M is increasing the share of clothes it is buying in-season, as it tries to react faster to fashion trends, consumer tastes and increasingly unpredictable weather. Erver became CEO in January 2024 with a mandate to improve profitability and strengthen the brand, but investors have been waiting for signs he can revive growth in the face of competition from Shein and Zara owner Inditex. The billionaire family behind H&M is quietly increasing its stake, fuelling speculation it could take the fast-fashion retailer private.
H&M opens first Jaipur store, 75th in India
Vanilla to open first East of England store at Queensgate, Peterborough. The Vanilla fashion brand is set to make its East of England debut in Peterborough with the opening of a new store at Queensgate. The 3,622 square foot store will house both the Blue Vanilla womenswear proposition and the trend-led Pink Vanilla, aimed at 12 to 24-year-olds. Vanilla's unit will be in a prominent position on Queensgate's upper mall, where the likes of H&M, Superdry, River Island, Frasers and Sports Direct have stores. Vanilla currently has ten shops across the UK. Michelle Burns, head of retail stores at Vanilla, said: "This has been a long time coming, with Queensgate being a key location for us. Its diverse customer base is a great fit for Vanilla, catering to both trend-aware Gen Z customers and those looking for a new weekday staple or an outfit for the evening. It is a very exciting moment for us as we look ahead to opening this autumn." The signing of follows refits by Primark, Boots, and Vision Express at Queensgate. Ed Ginn, director of investment management at Invesco Real Estate, said: "The signing of Vanilla at Queensgate comes at an exciting time for the centre, quickly following a trio of investments from quality, high street brands. "Ongoing investment, along with the continued leasing momentum, has transformed the centre, meaning Queensgate is the go-to destination in the East of England. Vanilla's trend-led and accessible ranges make a great addition, suiting both the fashion needs and wants of our visitors."
H&M to open new store in High Chelmer centre next week. 10 hrs ago A general view of a H&M store (Image: Ian West/PA Wire) A new H&M store is set to open in Essex next week. The fashion retailer will launch its latest branch at High Chelmer Shopping Centre in Chelmsford on Thursday, September 17, with in-store entertainment and exclusive gifts for early shoppers. The store spans more than 1,350 square metres across two floors and features an open-plan design, RFID-enabled checkouts, self-service tills, and click-and-collect lockers. Customers will find womenswear, menswear, kidswear, and the Divided collection, all showcased in a refreshed retail environment. Karen O'Rourke, managing director at H&M UK and Ireland, said: "Southend Round Table is delighted to be opening its new store in Chelmsford, a key location that reflects its ongoing investment in the UK market. "The store brings H&M even closer to its customers in one of Essex's most popular shopping destinations. "Opening on the launch day of our Autumn/Winter 2026 season makes this an especially exciting moment as we celebrate the new season with customers across the UK." The opening coincides with H&M's Autumn/Winter 2026 launch, with related activities planned in selected stores across the UK. Later that evening, H&M will present its Autumn/Winter 2026 collections at London Fashion Week. Karen Howard, centre manager at High Chelmer, said: "Southend Round Table is delighted to welcome H&M to High Chelmer as Southend Round Table continue to strengthen its retail line up with brands that reflect the needs of its shoppers. "Their fashion offer brings fresh depth to the Centre and will be well received by our shoppers and local community, further enhancing the overall customer experience." To mark the opening, H&M will host in-store activities including a DJ. The first 150 H&M members who make a purchase will receive a gift including a £20 gift card. The brand operates an existing store in Chelmsford High Street, making this its second branch in the city.