Leasing Consultant

Description

Position: Leasing Consultant

Department: Operations

Reports to: Community Director; Area Manager

FLSA Status: Non-Exempt

Introduction to the Company:

New Standard Equities is a leading vertically integrated real estate investment management firm that specializes in the acquisition and operation of multifamily properties located throughout the Western U.S. New Standard Equities is guided by a set of principles that govern how we conduct ourselves in every aspect of the business to ensure we meet our objective of providing an ideal living experience for our residents that is “Just Right” Living. 

We are a company of self-starters who strive towards delivering on our mission of providing “Just Right” Living for the individuals and families that choose to call our properties home. To achieve our objective of providing “Just Right” Living, we perform at every level of the organization with integrity and are driven toward continuous learning and improvement on the job, to deliver on our promise of “Excellence at Every Level” of the organization. We are motivated to solve problems creatively in our approach and think out of the box to deliver exceptional results. We value collaboration and view teamwork as vital to the success of the organization by building genuine relationships with co-workers and residents through effective communication and follow through. We are customer service focused by demonstrating care as an organization and at every level and in every position.  

Skills and mindset essential for success:

• Customer-service focus
• Effective communication and follow through 
• Self-starter
• Motivation to solve problems creatively
• Builds genuine relationships with co-workers and residents
• Driven toward continuous learning and improvement on the job 

SUMMARY:

The Leasing Consultant is responsible for leasing apartments to potential residents, while selling the community services and providing outstanding customer service to current and prospective residents. The Leasing Consultant is also responsible for preparing and explaining the lease paperwork to new and renewing residents, as well as, ensuring the community is “rent ready” and “showable”. The Leasing Consultant will possess strong customer service skills while responding promptly to prospect and resident needs. 

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Maintains a professional, friendly, and inviting atmosphere at the community.
• Works consistently to optimize occupancy by leasing available units.
• Utilizes the company CRM system as assigned within the standards set and develops and expert knowledge of the system to meet company metrics and property level occupancy/leasing expectations.
• Maintains positive relationships with current residents to ensure lease renewal.
• Exhibit the community professionally by showing all available amenities, model apartment(s) and available apartments.
• Processes prospect applications, ensuring all documentation is complete; meets company qualifications prior to handing off to supervisor for approval.
• Ensures applicant’s credit check, employment verification and landlord references are completed to company standards.
• Prepares all leases/move-in packets for new residents in an accurate and timely manner and arranges for lease signing by new residents prior to move-in.
• Responsible for lease renewal process including but not limited to, communications with residents, maintaining lease renewal tracker, drafting lease renewal paperwork, and completing file within company guidelines and standard operating procedures.
• Maintains prospect, traffic and rental record logs, as well as all pertinent leasing data.
• Responsible for maintaining organized, accurate, and up to date files for all residents; performs filing for the office as needed when not leasing.
• Maintains thorough and accurate product knowledge of the community and that of the major competitors through site visits, tours, shops, telephone surveys and follow-ups.
• Ensures the entire office environment is professional, well-organized, and meets all safety standards. 
• Works with colleagues and Community Director to develop and implement sales and marketing strategies.
• Informs maintenance staff of possible issues on the property.
• Reviews all vacant apartments to ensure the unit smells good, looks good, and creates an environment a prospect wants to call home.
• Accepts service requests from current residents and coordinates completion with maintenance staff, following up to ensure customer satisfaction.
• Attends work as scheduled to support the ongoing success of the company and community.
• Performs other duties, responsibilities, and special projects as assigned.

SUPERVISORY RESPONSIBILITIES:                  

This position does not require direct supervisory responsibility.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, residents, or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Word processing software, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Yardi Voyager, and Internet software.

Education/Experience:

High school diploma or general education degree (GED); Bachelor’s Degree strongly preferred; and one to two years related experience and/or training; or equivalent combination of education and experience. Experience in residential leasing/sales is a plus.

Knowledge, Skills, and Other Abilities:

• Strong written and verbal communication skills 
• Strong interpersonal skills and presentation abilities 
• Ability to effectively communicate with individuals across the organization
• Outstanding customer service with the ability to handle confrontations
• Strong attention to detail
• Solid organization and time management skills
• Ability to influence others
• Good negotiation skills with an aptitude for closing on leasing/rental opportunities
• Detail oriented, effective at managing multiple priorities under tight deadlines, 
• Ability to prioritize conflicting demands, organize time and resources to deliver solid and consistent results for the business and bring assignments to successful completion
• Punctuality and regular attendance as scheduled
• Ability to solve problems and prioritize workloads

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk, climb or balance, and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is