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Ascend Partner Firms

Provides growth platform for independent CPAs

Onboarding Accounting Specialist

Customer SuccessPosted on Nov 9
Full-time$100k - $125k /yr

About the Job

Requirements

  • A bachelor's degree in business, accounting, or a related field is required.
  • Three to five years of experience in project management, onboarding, or operations is required.
  • Exceptional organizational and time management skills are required.
  • Clear and professional written and verbal communication is required.
  • High attention to detail and process discipline are required.
  • Strong interpersonal skills to navigate cross-functional teams are required.
  • Comfort with ambiguity and fast-paced change is required.
  • A client-service orientation and proactive mindset are required.
  • Experience with QuickBooks and QuickBooks Desktop is required.
  • Experience with payroll processing and reporting is required.

Responsibilities

  • Lead all onboarding phases for new CAS clients, from kickoff to steady-state transition.
  • Create and manage client onboarding project plans and timelines.
  • Conduct needs assessments and tailor onboarding processes accordingly.
  • Serve as a liaison between CAS delivery teams and clients during onboarding.
  • Monitor onboarding progress and resolve roadblocks.
  • Identify opportunities for automation and process improvement in onboarding workflows.
  • Coordinate and execute firm-wide special projects, such as software rollouts and new service launches.
  • Develop onboarding standard operating procedures, templates, and best practices.
  • Maintain onboarding metrics and prepare regular reporting to leadership.
  • Train CAS team members on onboarding processes and tools.
  • Facilitate cross-departmental collaboration for multi-service clients.
  • Support firm innovation initiatives through project planning and execution.
  • Help implement new tools and systems that affect client onboarding or operational efficiency.
  • Support leadership in sales goals, expansion, and growth.
  • Work on proposal workups and ensure engagement letters reflect final scope.

Desired Qualifications

  • Experience in a CPA firm is preferred.
  • A PMP, CAPM, or similar certification is preferred.
  • Familiarity with tools such as Bill.com and various payroll platforms is preferred.
  • CCH experience is preferred.

About the Company

Ascend Partner Firms

Provides growth platform for independent CPAs

Ascend Partner Firms helps entrepreneurial CPAs grow regional accounting firms while keeping them independent. It provides a platform that combines access to growth capital, talent acquisition and development, technology, a catalytic leadership system, shared back-office services, and modernized equity incentives. Backed by Alpine Investors, Ascend enables firms to leverage resources of a larger CPA firm without losing independence, helping them to expand and compete more effectively. Compared to other firms, Ascend pairs private-equity support with a scalable, independent business model and extensive operational resources, all aimed at helping firms reach their full potential. The company’s goal is to help regional accounting firms scale their businesses, attract talent, and improve performance so they can grow sustainably and reach market leadership."

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Alexandria, VA
Founded
2023

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