C

Canon Business Process Services

Managed workplace and document services

Floor Ambassador 2

Full-TimePosted on 9/8/2026Deadline 9/8/27
No salary listed
Mid
Charlotte, NC, USA
In Person
Food Service & HospitalityHotel Guest Services

About the job

Requirements
  • A high school diploma or equivalent is required.
  • At least 2 years of experience working in a mailroom and/or professional office environment is required.
  • Prior hospitality experience, including managing office inventory, conference room setup, or event assistance, is required.
  • The ability to provide exceptional customer service to clients and customers is required.
  • Strong attention to detail and initiative to fulfill business needs are required.
  • Proficiency with computer applications, including Microsoft Office, is required.
  • Knowledge of metering, weighing, logging, and other shipping procedures is required.
  • The ability to perform complex functions on fax, scanner, metering, stamping, and tracking systems is required.
  • The ability to perform regular twisting, turning, squatting, bending, reaching, lifting, and prolonged sitting, standing, or walking is required.
  • The ability to lift and carry up to 20 pounds regularly, move mail carts over 50 pounds, and occasionally lift up to 50 pounds is required.
  • The ability to work overtime is required.
Responsibilities
  • Maintain an extensive floor presence and serve as the point of contact for clients, guests, vendors, and visitors.
  • Provide hospitality, customer services, guest services, office services, and an elevated workplace experience.
  • Own the assigned floor by identifying issues and reporting them to facilities, maintenance, security, information technology, or other appropriate operations teams, then following up on resolution.
  • Ensure legal and business professionals have appropriate workspace, connectivity, and supplies.
  • Verify that printer networks, heating and cooling systems, lights, and other workplace systems are functioning effectively.
  • Manage imaging, car service, mailing, printing, and other service requests through completion.
  • Greet visitors and provide office-services and general-office information.
  • Use Canon devices, office-center tools, workstations, and applications to complete service requests.
  • Use advanced print-property features in Adobe Acrobat, Microsoft Excel, Microsoft Outlook, and Microsoft Word, including hole punching and document collating.
  • Complete jobs according to individual preferences and maintain those preferences for continuity.
  • Answer emails and phone calls professionally and use appropriate business etiquette.
  • Use PS Ship in Outlook to create domestic and international FedEx labels and tracking hyperlinks.
  • Create shipping labels and envelopes of various sizes with correctly placed sender and return addresses.
  • Manage time by responding to emails promptly and completing tasks according to workload.
  • Bind, laminate, and cut documents using the methods available in the office service center.
  • Manage supply demand for the assigned floor, including restocking frequency and specialty-supply needs.
  • Resolve minor hardware issues such as paper jams and perform routine cleaning.
  • Record requests and task completions in accountability software.
  • Support events and special projects on the assigned floor.
  • Provide operational expertise and consultation on event preparation, request routing, and required supplies.
  • Prioritize or delegate competing service demands to available team members.
  • Work with facilities, catering, and other vendors to resolve customer needs.
  • Receive, sort, log, and deliver incoming mail and packages within established time frames.
  • Log outgoing and incoming items and review them for accuracy and completeness.
  • Organize and distribute supplies, verify deliveries, and maintain inventory records.
  • Stock paper and toner and keep ambassador offices and copy areas neat and organized.
  • Handle items for distribution to client employees, affiliates, dealers, and other recipients.
  • Estimate runtime for small- to medium-sized photocopy jobs and check completed copies for quality and accuracy.
  • Produce bound copies, deliver copy jobs, and pick up copy jobs.
  • Perform minor photocopier maintenance, place service calls, and conduct routine cleanings.
  • Prepare weekly production and volume reports to measure productivity and prepare billing charges.
  • Provide administrative services including inserting, copying, photocopying, and faxing.
  • Set up and maintain visiting attorneys' offices.
  • Learn new features and functionality of copying machines, faxing, scanning, and shipping equipment as introduced at the site.
  • Train client end users on new equipment features and functionality.
Desired Qualifications
  • Print, copy, and document-binding experience is a plus.

About the company

C

Canon Business Process Services

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Canon Business Process Services is a managed-services provider that helps organizations operate document, workplace, and business-support functions. Its services include mail and print operations, records and information management, office services, logistics, and managed workforce programs. The company designs and runs outsourced processes for clients seeking more consistent, measurable operations. CBPS operates in business-process outsourcing and managed services, embedding teams and workflows inside client environments to run essential back-office and workplace processes with documented standards, reporting, staffing, and improvement practices. Client programs are tailored to the workplace, compliance needs, and required service levels.

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