All Accor

Global hotel management, franchising, loyalty program

Duty Manager

Hotel Guest ServicesPosted on Nov 9

Full-timeChennai, Tamil Nadu, IndiaNo salary listedIn-person

About the Job

Requirements

A minimum of 1–2 years of experience as a Duty Manager, preferably in a luxury hotel.
Proficiency in using PMS Opera and other relevant software applications.
Excellent communication skills in both English and Chinese are required, with additional language skills considered an advantage.

Responsibilities

Coach, counsel, and discipline team members, providing constructive feedback to enhance performance.
Maintain complete knowledge of hotel features, facilities, services, operating hours, room types, room numbers, layouts, décor, appointments, locations, room rates, special packages, promotions, daily house counts, expected arrivals and departures, VIPs, room availability, scheduled in-house group activities, hotel and departmental policies and procedures, LQA standards, and Forbes standards.
When working the overnight shift, conduct the night audit, prepare and save or send requested reports, check and search arrival profiles and enter them in Opera, and prepare Mondrian Hotel News for all departments.
Monitor check-in and check-out processes, anticipate critical situations, and assist as necessary to alleviate pressure and process guests efficiently.
Maintain positive guest relations at all times.
Anticipate guests’ needs, respond promptly, and acknowledge all guests regardless of workload or time of day.

Desired Qualifications

Experience in a luxury hotel.
Additional language skills.

Job Description

Who we are looking for?

We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the company's amazing future growth and development opportunities. Someone who loves working as part of a team, who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success.

What Will You Do?

Coaches, counsels and disciplines team members providing constructive feedback to enhance performance.
Maintain complete knowledge at all times of:
All hotel features/facilities/services, hours of operation.
All room types, numbers, layout, decor, appointments and location.
All room rates, special packages and promotions.
Daily house counts and expected arrivals/departures/VIP’s.
Room availability status for any given day.
Scheduled in-house group activities, locations and times.
All hotel and departmental policies and procedures/ LQA and Forbes Standards.
When on Overnight Shift, proceeds Night Audit, prepares and save/send all necessary reports as requested, checks and searches arrivals’ profiles and input in Opera, and prepares Mondrian Hotel News for all departments.
Monitor check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently.
Maintain positive guest relations at all times.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time of day.

Qualifications

Knowledge and Skills

Experience: Minimum 1-2 years experience as a Duty Manager, preferably in a luxury hotel
Proficiency in using PMS Opera and other relevant software applications.
Language Skills: Excellent communication skills in both English and Chinese as a priority. Additional language skills are an advantage.

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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