Staples

Office supplies retailer and services provider

Sales Associate - Print & Services

Retail SalesConfirmed live in the last 24 hours

Full-timeThunder Bay, ON, CanadaNo salary listedIn-person

Deliver customer service and identify opportunities to improve customer engagement and satisfaction.
Contribute to the print and customer service areas by using the store selling model and learning products and services to provide informed recommendations.
Collaborate with store leaders to set and achieve sales and margin goals.
Perform in-store print production.
Maintain Health & Safety, Asset Protection, and Privacy Policies.
Engage with customers and sell tailored products and services using the available selling tools and techniques to anticipate and meet customer needs.
Handle transactions with the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
Complete intake or pickup steps for customer print orders, filtering orders from the print dashboard, phone, and counter.
Keep machines stocked with paper, toner, and supplies; catalogue print orders to company standards, accurately handle and bin orders, and prioritize orders into appropriate service paths.
Maintain merchandising and signage standards in print and cash areas, including nesting tables, the front cash queue, and counter displays; maintain inventory control by following company protocols.
Learn and maintain standards for the Print and Services areas and meet checklist, audit, and brand standardization requirements.

Some of what you will do

Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
Contribute to the success of the print and customer service areas of the store by utilizing our selling model within the store and learning all our products and services to offer informed recommendations.
Collaborate with store leaders to set and achieve sales and margin goals.
Perform in-store print production.
Maintain Health & Safety, Asset Protection, and Privacy Policies.

Specifically, you will

Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
Fulfill steps required for intake or pick up of customer orders in Print, including filtering orders out of the print dashboard, phone, and at the counter.
Ensure machines are always stocked with paper, toners, and supplies. Catalogue all print orders according to company standards, accurately handling and binning orders. Prioritize orders into appropriate service paths.
Maintain merchandising and signage standards in and around print and cash areas, such as nesting tables, front cash queue, and counter displayers. Ensure accurate inventory control by following company protocols.
Learn and maintain all standards required in the Print and Services areas, ensuring all checklists, audits and brand standardization requirements are met.

Some of what you need

Some of what you will get

Office supplies retailer and services provider

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