Brown University Health

Remote behavioral health care platform analytics

Patient Service Specialist

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeDartmouth, MA, USA$18.13 - $29.90In-person

About the Job

Requirements

One to three years of experience as a medical assistant is preferred.
Strong customer service excellence is expected.
Excellent communication and interpersonal skills are required.
Experience with an electronic medical record system is strongly preferred; Athena experience is a plus.
Experience with Microsoft Office, Word, Excel, and Outlook is preferred.
A high school diploma or equivalent is required.
Education from an approved medical assistant program or equivalent is preferred.
The employee must be able to work independently with little supervision.
The employee must use discretion to ensure patient confidentiality.

Responsibilities

Answer and appropriately route telephone calls; take messages, follow through, and ensure the appropriate physician or staff member receives the information. Provide routine information to callers and give only authorized medical advice from a provider.
Provide a high level of customer service to new and existing patients of the practice.
Create patient cases and document telephone calls and messages in EPIC.
Schedule patient appointments and appropriate testing as requested.
Register patients in the electronic medical record, verify demographic information, obtain accurate health insurance information, and conduct eligibility checks to ensure insurance is reflected accurately.
Collect required insurance co-pays from patients, including prior balances.
Follow scheduling notes and directly schedule patient visits in other Brown Health Medical Group practices as advised.
Perform daily pre-visit planning for upcoming scheduled appointments, including running insurance eligibility.
Obtain prior authorizations and/or insurance referrals as needed by the practice.
Conduct outreach to select patient groups as directed for patient care and quality measurement/guidelines; schedule specialty appointments and testing as required.
Perform work in electronic medical record buckets as directed and per practice need.
Inform the manager of administrative supply needs or assist with ordering.
Follow up with providers on missing slips and create claims in EPIC.
Work assigned revenue cycle buckets as directed.
Adhere to Brown Health Medical Group policies.
Perform other duties as requested.

Desired Qualifications

One to three years of experience as a medical assistant.
Experience with an electronic medical record system, with Athena experience a plus.
Experience with Microsoft Office, Word, Excel, and Outlook.
Education from an approved medical assistant program or equivalent.

SUMMARY:

This position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day to day operations in the BHMG physician practice. The Patient Service Specialist must maintain a professional, positive manner when talking with patients in-person, over the phone, or via email.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Provides routine information to callers and gives only authorized medical advice from a provider.
Provides a high level of customer service to all new and existing patients of the practice.
Creates patient cases and documents telephone calls and messages into EPIC.
Schedules patient appointments and appropriate testing for patients as requested.
Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
Collects required insurance co-pays from patients including any prior balances.
Follows scheduling notes and direct schedules patient visits in other BHMG practices as advised.
Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required.
Performs work in EMR buckets as directed and per practice need.
Responsible to inform manager of administrative supply needs or assists with ordering.
Follows up with providers on missing slips and creates claims in EPIC.
Responsible to work assigned revenue cycle buckets as directed.
Must be able to work independently with little supervision.
Adheres to BHMG policies.
Always uses discretion to ensure patient confidentiality.
Performs other duties as requested.

REQUIRED QUALIFICATIONS:

One to three years as a medical assistant preferred.
Strong customer service excellence expected.
Excellent communication and interpersonal skills required.
Experience with EMR strongly preferred. (Athena a plus)
Experience with Microsoft Office, Word, Excel, and Outlook preferred.

EDUCATION:

High School Diploma or equivalent required. Education from approved medical assistant program or equivalent preferred.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

531 Faunce Corner Road - 531 Faunce Corner Road North Dartmouth, Massachusetts 02747

Work Type:

8am to 5PM

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

About the Company

Brown University Health

Remote behavioral health care platform analytics

Memoir Health built a behavioral healthcare platform for home-based care, helping healthcare organizations manage patients remotely. The platform includes remote patient monitoring, scheduling, virtual care, and outcomes management, powered by a data analytics engine that highlights cost-saving opportunities and guides proactive care. It stands out by automating care journeys and delivering integrated, outcomes-focused care within managed care networks, reducing administrative work for clinicians. Its goal is to make care more proactive, accessible, and coordinated from home, aiming to improve patient outcomes while lowering costs; Memoir Health was acquired by Lumeo Health in 2020.

Company size: 1-10
Company stage: Seed
Total funding: $7.5M
Headquarters: New York City, New York
Founded: 2018

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Brown University Health

Patient Service Specialist

About the Job

Requirements

Responsibilities

Desired Qualifications

Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Provides routine information to callers and gives only authorized medical advice from a provider.

Provides a high level of customer service to all new and existing patients of the practice.

Creates patient cases and documents telephone calls and messages into EPIC.

Schedules patient appointments and appropriate testing for patients as requested.

Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.

Collects required insurance co-pays from patients including any prior balances.

Follows scheduling notes and direct schedules patient visits in other BHMG practices as advised.

Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.

Responsible to obtain prior authorizations and/or insurance referrals as per practice need.

Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required.

Performs work in EMR buckets as directed and per practice need.

Responsible to inform manager of administrative supply needs or assists with ordering.

Follows up with providers on missing slips and creates claims in EPIC.

Responsible to work assigned revenue cycle buckets as directed.

Must be able to work independently with little supervision.

Adheres to BHMG policies.

Always uses discretion to ensure patient confidentiality.

Performs other duties as requested.

REQUIRED QUALIFICATIONS:

One to three years as a medical assistant preferred.

Strong customer service excellence expected.

Excellent communication and interpersonal skills required.

Experience with EMR strongly preferred. (Athena a plus)

Experience with Microsoft Office, Word, Excel, and Outlook preferred.

EDUCATION:High School Diploma or equivalent required. Education from approved medical assistant program or equivalent preferred.

About the Company

Brown University Health

Recently Posted Jobs

EDUCATION:

High School Diploma or equivalent required. Education from approved medical assistant program or equivalent preferred.