French-Speaking Customer Experience Specialist
The Flex
French-Speaking Customer Experience Specialist
The Flex
Flexible home rental management platform
At The Flex, we’re on a mission to revolutionize how the world rents.
We believe finding and staying in a home should be as seamless as buying on Amazon; simple, fast, and borderless.
Powered by our proprietary Property Management System (PMS), The Flex enables effortless guest experiences and streamlined operations for property owners across the globe.
We’re building a team of A-Players, ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence in everything they do.
As a French-Speaking Customer Experience Specialist, you’ll be the voice and heartbeat of The Flex for our guests and landlords.
From the first inquiry to the final check-out, you’ll ensure every interaction is smooth, efficient, and memorable. You’ll handle communication, solve problems, and use our in-house technology to deliver world-class service that reflects our commitment to operational excellence and customer delight.
This role is perfect for someone empathetic, detail-oriented, and passionate about helping others, someone who takes pride in turning challenges into exceptional experiences.
Customer Support: Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone in both French and English.
Booking Assistance: Guide guests through the reservation, check-in, and check-out processes using our PMS tools.
Problem Solving: Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach.
Knowledge Management: Accurately document interactions, feedback, and resolutions to help improve service quality.
Cross-Team Collaboration: Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience.
Upselling & Retention: Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests.
Fluency in French and English (written and spoken)
Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms
Excellent communication and interpersonal skills: you listen, understand, and make people feel heard
Strong organizational abilities and composure under pressure
Tech-savvy: comfortable using PMS, CRM, and digital support tools
A problem-solving mindset with empathy, patience, and meticulous attention to detail
Be part of the revolution – Help reshape the $4T global rental industry.
Work with the best – Join a high-performing, supportive international team.
Grow fast – Real career progression opportunities as we expand globally.
Earn what you deserve – Competitive compensation plus performance-based incentives.
Live flexibly – Remote-first, results-driven culture — work from anywhere.
If you’re ready to join a company redefining how people live, move, and rent, we’d love to hear from you.
#LI-Remote
The Flex helps renters live and work anywhere by offering flexible, Amazon-style home rentals with easy cancellation options. It operates as an online rental platform that matches landlords seeking to reduce high property-management fees with renters who want flexibility in their housing arrangements. Listings on The Flex feature flexible cancellation terms and straightforward booking, enabling people to secure accommodations quickly wherever they are. The company differentiates itself by prioritizing cancel-anytime flexibility, predictable costs for landlords, and a broad global selection, rather than locking tenants into long-term leases or complicated processes. The goal is to simplify renting so people can move freely while keeping costs and hassles low for landlords.
Explore more opportunities at The Flex