Dron & Dickson

Specialist electrical equipment supply and services

Sales Coordinator

Account ManagementPosted on Nov 12

Full-timeStirling, UKNo salary listedIn-person

About the Job

Requirements

Strong communication and interpersonal skills.
Good organisation and time management.
A customer-focused approach.
Confidence using IT systems.
Ability to work under pressure and manage competing priorities.
A proactive and solutions-focused mindset.
Commitment to personal development and continuous improvement.
Minimum GCSEs or equivalent.
Customer Service, Anti-Bribery and Anti-Slavery training, or willingness to complete it.

Responsibilities

Provide a professional and efficient service to customers, suppliers, and internal teams.
Process quotations, sales orders, and purchase orders accurately and in line with company procedures.
Manage assigned customer accounts and identify opportunities to improve performance.
Follow up quotations to maximise conversion and remain competitive.
Expedite customer and supplier orders where required.
Manage returns and non-conformances, ensuring timely resolution.
Support tender submissions, including ITT responses, and assist Business Development Managers where needed.
Maintain accurate records and support ongoing system and process improvements.
Build and maintain strong relationships with customers, suppliers, and colleagues.
Support continuous improvement across systems and processes.
Undertake ad hoc duties as required, including occasional travel and networking.
Comply with all company policies and procedures within the integrated management system.
Support a safe working environment and meet all health and safety requirements.
Act with integrity and complete all required training.

Desired Qualifications

CompEx Foundation.

Location: Stirling
Department: Wholesale
Type: Full Time
Reporting to: Branch Manager

Dron & Dickson are looking for a Sales Coordinator to support branch operations and deliver a high standard of service to customers. This role plays a key part in coordinating the sales process, managing customer accounts, and supporting overall branch performance.

Key Responsibilities

Provide a professional and efficient service to customers, suppliers and internal teams
Process quotations, sales orders and purchase orders accurately and in line with company procedures
Manage assigned customer accounts and identify opportunities to improve performance
Follow up quotations to maximise conversion and remain competitive
Expedite customer and supplier orders where required
Manage returns and non-conformances, ensuring timely resolution
Support tender submissions (ITT responses) and assist Business Development Managers where needed
Maintain accurate records and support ongoing system and process improvements
Build and maintain strong relationships with customers, suppliers and colleagues
Support continuous improvement across systems and processes
Undertake ad hoc duties as required, including occasional travel and networking

HSEQ

Comply with all company policies and procedures within the integrated management system
Support a safe working environment and meet all health and safety requirements
Act with integrity and complete all required training

Skills & Experience

Strong communication and interpersonal skills
Good organisation and time management
Customer-focused approach
Confident using IT systems
Able to work under pressure and manage competing priorities
Proactive and solutions-focused mindset
Committed to personal development and continuous improvement

Qualifications

Minimum GCSEs (or equivalent)
CompEx Foundation (preferred)
Customer Service, Anti-Bribery and Anti-Slavery training (or willingness to complete)

Why join us?
You’ll be part of a technically strong, collaborative engineering services team with the opportunity to influence growth, shape client solutions and contribute to continuous improvement across the business.

Recruitment Agency Notice:
We are recruiting for this position directly and are not seeking agency support.

About the Company

Dron & Dickson

Specialist electrical equipment supply and services

Dron & Dickson supplies, installs, and maintains electrical equipment for harsh and hazardous environments, supported by a UK branch network stocking leading-brand gear. Its Engineering Services division designs, installs, commissions, and maintains electrical systems for oil & gas and other industries, sourcing gear from top manufacturers and handling it end-to-end. It differentiates itself through national wholesale sourcing paired with turnkey installation and ongoing maintenance, backed by broad local support. Its goal is to be a trusted partner delivering safe, compliant, and reliable electrical systems.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Stirling, United Kingdom
Founded: 1927

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