Director of Emergency Services

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Director, Emergency Services

Anna Jaques Hospital | Newburyport, MA

Lead Emergency Care. Drive Results. Develop Teams.

The Director of Emergency Services provides 24/7 leadership for the Emergency Department, overseeing clinical quality, operations, patient experience, workforce engagement, and financial performance.

Working closely with the Chief Nursing Officer, Emergency Department Medical Director, and hospital leadership, this role drives operational excellence, patient flow, quality outcomes, regulatory compliance, and team development.

Key Responsibilities
Lead all Emergency Department operations and patient care delivery.
Improve throughput, Length of Stay (LOS), Left Without Being Seen (LWBS), and patient satisfaction.
Ensure compliance with DPH, CMS, Joint Commission, and BILH standards.
Develop and lead high-performing teams through recruitment, retention, coaching, and succession planning.
Manage staffing, productivity, budgets, and resource utilization.
Use data and performance metrics to drive quality, safety, and operational improvements.
Partner with physicians and interdisciplinary teams to advance emergency care delivery.
Qualifications

Required

Bachelor's degree in Nursing or equivalent combination of education and experience.
Current Massachusetts RN license.
5+ years of progressive nursing leadership experience.
Experience managing operations, budgets, quality initiatives, and regulatory compliance.
Strong knowledge of emergency nursing, patient flow, and performance improvement.
Demonstrated success leading teams and achieving operational results.

Preferred

Master's degree in Nursing, Healthcare Administration, Business Administration, or related field.
Leadership experience in a high-volume Emergency Department or acute care setting.
What You'll Bring
Strategic and operational leadership
Data-driven decision-making
Financial and resource management expertise
Strong communication and collaboration skills
Commitment to quality, safety, and exceptional patient care
Join Us

At Anna Jaques Hospital, part of Beth Israel Lahey Health, you'll help shape the future of emergency care while leading a dedicated team focused on delivering outstanding patient outcomes.

Job Description:

Director, Emergency Services

Anna Jaques Hospital | Newburyport, MA

Lead Emergency Care. Drive Results. Develop Teams.

The Director of Emergency Services provides 24/7 leadership for the Emergency Department, overseeing clinical quality, operations, patient experience, workforce engagement, and financial performance.

Working closely with the Chief Nursing Officer, Emergency Department Medical Director, and hospital leadership, this role drives operational excellence, patient flow, quality outcomes, regulatory compliance, and team development.

Key Responsibilities

• Lead all Emergency Department operations and patient care delivery.
• Improve throughput, Length of Stay (LOS), Left Without Being Seen (LWBS), and patient satisfaction.
• Ensure compliance with DPH, CMS, Joint Commission, and BILH standards.
• Develop and lead high-performing teams through recruitment, retention, coaching, and succession planning.
• Manage staffing, productivity, budgets, and resource utilization.
• Use data and performance metrics to drive quality, safety, and operational improvements.
• Partner with physicians and interdisciplinary teams to advance emergency care delivery.

Qualifications

Required

• Bachelor's degree in Nursing or equivalent combination of education and experience.
• Current Massachusetts RN license.
• 5+ years of progressive nursing leadership experience.
• Experience managing operations, budgets, quality initiatives, and regulatory compliance.
• Strong knowledge of emergency nursing, patient flow, and performance improvement.
• Demonstrated success leading teams and achieving operational results.

Preferred

• Master's degree in Nursing, Healthcare Administration, Business Administration, or related field.
• Leadership experience in a high-volume Emergency Department or acute care setting.

What You'll Bring

• Strategic and operational leadership
• Data-driven decision-making
• Financial and resource management expertise
• Strong communication and collaboration skills
• Commitment to quality, safety, and exceptional patient care

Join Us

At Anna Jaques Hospital, part of Beth Israel Lahey Health, you'll help shape the future of emergency care while leading a dedicated team focused on delivering outstanding patient outcomes.

Pay Range:

$125,000.00 USD - $188,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled