Job Description

The Cloud and Infrastructure Systems Engineer (CISE III) is responsible for supporting the internal and cloud-based systems used by the Employee Digital Enablement Group (EDE).

Under general supervision the engineer performs technical work including designing, setup, administering, upgrade and troubleshooting server infrastructure and ensures the success of SaaS equivalents.

The Cloud and Infrastructure Systems Engineer collaborates with peers to complete projects and support business initiatives and participates in the development of architectural standards and procedures.

Responsibilities:

· Deploy and maintain server infrastructure and highly available solutions to satisfy business objectives both in the cloud and on premises

· Manage virtualized infrastructure under VMware ESXi 7/8 and Amazon EC2

· Responsible for maintaining security standards, patch deployment and vulnerability remediation across server infrastructure

· Administers Microsoft Office 365 and email security products

· Manage internal and external DNS using Microsoft and 3rd party vendors

· Manages and maintains cloud based Nasuni file storage

· Responsible for the integration of SaaS vendors with Azure, AD and/or Office365 including implementation of single sign on (SSO)

· Supports and continues to enhance user account lifecycle automation using solutions such as Microsoft Identity Manager or Entra Identity Governance

· Configures and monitors SaaS based infrastructure backup solutions such as Cohesity and Avepoint

· Communicates and effectively interacts with people across cultures, ranges of ability, genders, ethnicities, and races

· Consistently display an outstanding customer service attitude.

· Acts as a business partner to multiple organizations, recommending secure processes and systems.

· Develops documentation and maintains knowledge base to document solutions and define procedures.

· Mentors junior staff and cross trains peers and other teams on areas of expertise

Qualifications

Required:

· Expert knowledge of VMware ESXi in an enterprise environment

· Detailed knowledge of Microsoft server products including (Windows Server (2016/2019/2022)

· Experience managing Microsoft Entra ID and Active Directory

· Experience working in heterogenous environments that include Microsoft and Linux servers.

· Advanced Powershell automation scripting skills including interaction with REST API and/or database services

· Work as part of a team to support global operations of Dynatrace’s computer systems and applications.

· Outstanding written and verbal communication skills

· 10+ years industry experience preferred

· Industry certifications from VMware, Microsoft or AWS highly desirable

Preferred:

· College degree preferred