Referral Relationship Manager
About the job
- A valid driver's license and clean driving record are required.
- Valid auto insurance coverage is required.
- Reliable personal transportation and the ability to accurately track and submit mileage for reimbursement are required.
- The ability to work occasional evenings and/or weekends to support hospital and community events is required.
- Two to three years of professional experience demonstrating the ability to manage multiple priorities, build relationships, communicate effectively, and drive business growth is required.
- Strong interpersonal, verbal, and written communication skills across in-person, phone, email, and virtual platforms are required.
- A high level of organization, attention to detail, and follow-through is required.
- Proficiency with technology, customer relationship management systems, and performance reporting tools is required.
- The ability to interpret basic performance metrics and use data to inform strategy and decision-making is required.
- Develop and execute referral outreach and engagement strategies aligned to hospital performance goals and market opportunities.
- Maintain a consistent, structured engagement cadence with referring veterinarians through in-person visits, phone calls, email communications, and events.
- Build and maintain strong, trust-based relationships with referring doctors, practice managers, and key decision-makers.
- Customize engagement approaches based on the unique needs, preferences, and referral potential of each referring practice.
- Serve as the primary point of contact for the referring community and ensure timely, professional, and effective communication.
- Own end-to-end planning and execution of continuing education programs, symposiums, open houses, and referring practice recognition events.
- Track attendance, referral impact, and return on investment for events and initiatives in collaboration with hospital leadership.
- Manage community partnerships and outreach activities, including relationships with shelters, emergency responders, and community organizations.
- Leverage centralized marketing resources and programs to support local growth priorities.
- Plan and execute strategic campaigns to launch new services, promote new clinicians, and increase awareness of hospital capabilities.
- Serve as the local hospital point of contact for all referral engagement activities.
- Use customer relationship management systems, referral dashboards, and analytics tools to track performance, monitor trends, and inform engagement strategies.
- Develop, maintain, and execute a quarterly Joint Business Plan outlining local growth objectives, strategies, and activities.
- Analyze local competitive landscapes to anticipate threats, identify opportunities, and inform strategic decision-making.
- Maintain deep knowledge of hospital services, specialties, differentiators, and competitive positioning.
- Manage the hospital's referral engagement budget and track spending against plan.
- Maintain accurate documentation, activity tracking, and reporting as required.
- Support hospital leadership and the growth team in additional initiatives as assigned.
- Travel frequently to referring practices as part of the field-based role.
- Experience in sales, customer service, account management, marketing, or business development roles is strongly preferred.
- Veterinary medicine or animal health industry experience is strongly preferred.
- An associate or bachelor's degree is preferred; equivalent education and experience will be considered.
About the company
Ethos Veterinary Health operates a nationwide network of more than 140 specialty and emergency veterinary hospitals across North America. It brings together over 1,500 specialized veterinarians who treat nearly 2 million pets each year. Hospitals in the network share advanced diagnostic tools and apply a scientific, evidence‑based approach to patient care, enabling collaboration across sites and access to specialized expertise. What makes Ethos different is the combination of a large, integrated network with deep specialty medicine and a focus on high-quality outcomes and professional collaboration, rather than isolated clinics. The company’s goal is to raise veterinary standards by delivering expert, evidence‑based care and to provide rewarding careers for veterinary professionals while advancing pet health.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Woburn, Massachusetts
Founded
2015
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Simplify's Take
What believers are saying
- VetRec reached 600 doctors and 900 staff by August 2026.
- Ethos opened 2026 ER Immerse recruiting across Texas, Florida, and California.
- Leslie Storms became president on December 1, 2025, restoring permanent leadership.
What critics are saying
- FTC order limits specialty acquisitions near rivals through 2032, capping roll-up growth.
- Leadership churn from Ryan Buck to Leslie Storms signals strategic instability in 2025.
- Sambolin litigation over hospital care keeps malpractice and reputational risk alive.
What makes Ethos Veterinary Health unique
- 140+ specialty and emergency hospitals give Ethos dense referral coverage.
- Ethos Discovery and clinical trials embed research into daily hospital operations.
- VetRec partnership adds enterprise AI recordkeeping across specialty and emergency workflows.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Paid Vacation
Paid Sick Leave
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Flexible Work Hours
EAP
Training Programs
Company News
Following an extensive RFP process, Ethos selected VetRec for its collaborative approach, strong alignment with Ethos' commitment to medical excellence, and its focus on continuous improvement and innovation.
Terravet invested a total of $14.5 million to buy the building and retrofit the space, with an additional investment from Ethos Veterinary Health.
In its ongoing efforts to promote responsible pet care in Aruba, Stimami Sterilisami is proud to announce an exclusive partnership with VSH Veterinary Specialty Hospital for this year's campaign.
Clay joins VBG from Ethos Veterinary Health, where he was the Director of Divisional Operations.
Sandra Faeh, DVM, will serve as the first Chief Veterinary Officer of NVA’s General Practice (“NVA GP”) business, while Dr. Stacy Burdick, DVM, MBA, DACVIM (SAIM), has been appointed as Chief Medical Officer of Ethos Veterinary Health (“Ethos”).