Operations Specialist

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.

• Tackle challenges at scale that span technology, operations, regulation, and growth.

• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.

• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About the role

As an Operations Specialist, you will build strong relationships with drivers and partners, drive adoption of new features and earning opportunities, and own local projects from planning to delivery. You will work closely with the local operations team and cross-functional stakeholders to grow our supply, improve service quality and make our processes more efficient.

Main tasks and responsibilities

• Engage with drivers and partners to grow supply and strengthen their preference for Bolt

• Promote campaigns, new features and earning opportunities

• Monitor supply and quality KPIs and turn insights into action

• Plan and manage local projects end to end, from launches to feature roll-outs

• Collaborate with Marketing, Product, Policy and regional teams

• Improve internal processes and share best practices

• Keep track of competition and the local regulatory landscape

   

About you

• 2–4 years' experience in operations, project management or a similar role

• Proven track record of delivering projects with multiple stakeholders

• Fluent in German and English (written and spoken). Other languages are a plus

• Analytical mindset with proficiency in Google Sheets or Excel

• Strong communicator who builds relationships easily

• Structured, proactive and able to work independently

• Open to occasional field work

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.

• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.

• Take care of your physical and mental health with our wellness perks.

• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.

• Connect with colleagues at annual company events and smaller team gatherings.

• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.