Full-Time
Lead Service Desk Technician
Posted on 9/9/2025
Crytek
201-500 employees
Develops video games and licenses CryEngine
No salary listed
Frankfurt, Germany
In Person
Relocation support provided: flights for you and family, visa/work permit assistance, company apartment for first 3 months.
 IT & Security (2) |
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- Proven track record in service desk leadership, leading a service desk team, triaging tasks and mentoring team members.
- Proven experience as a service desk lead or in IT support working with help desk software to an agreed SLA.
- Strong technical knowledge of Windows desktop hardware troubleshooting, build, and replacement.
- Strong technical knowledge of software troubleshooting, install, and maintenance.
- Proficiency in diagnosing and resolving technical issues efficiently.
- Experience in Active Directory, O365, MS Windows environment.
- Knowledge of remote desktop applications for hybrid work such as Parsec, Citrix, or others.
- Experience in security applications such Defender, Crowdstrike or others.
- Excellent English communication skills, both written and verbal.
- A problem-solving mindset with attention to detail.
- Willingness to relocate to Frankfurt am Main, Germany.
- Leading and developing a team of service desk technicians by setting clear performance expectations and fostering a collaborative environment that encourages continuous improvement and professional growth.
- Technical Support for all studio employees on a busy helpdesk, in fixed locations and hybrid.
- Supporting Windows OS and all software deployment, configuration, and patching.
- Troubleshooting and resolving user hardware and software issues
- Providing Tier 0 to Tier 2 support and escalating Tier 3 and complex issues to the back office or third-party vendors.
- Monitoring and maintaining hardware and software systems for optimal performance.
- Managing user accounts, access permissions, and development tools.
- Addressing IT-related issues promptly, ensuring SLA compliance.
- Asset Management, managing and tracking all hardware and software inventories.
- Overseeing licensing and purchasing of hardware and software assets.
- Onboarding & Offboarding, Handling setup for new hires, moves, and employee offboarding processes.
- Documentation, Creating and maintaining detailed technical documentation and knowledge base articles.
- Worked in the games industry.
- Experience with MacOS and Linux systems.
- Familiarity with troubleshooting network issues.
- Familiarity with troubleshooting server and VM hardware.
- Familiarity with troubleshooting software such as Perforce in development environments.
Crytek develops its own video games and licenses the CryEngine real-time 3D development platform to other developers. CryEngine includes a renderer, physics, animation tools, and AI to help create photorealistic visuals for games and simulations, and it is offered on a royalty basis with access to full source code in exchange for a share of project revenue. The company differentiates itself by combining in-house game development with a licensing business for high-end 3D tooling, rather than relying on a single revenue stream. Its goal is to help developers build immersive real-time 3D experiences at scale while growing both game sales and engine licensing.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Frankfurt, Germany
Founded
1999
Simplify's Take
What believers are saying
- Hunt: Showdown 1896 hits 10 million players in fall 2025.
- Hannes Seifert joins as Co-CEO on January 1, 2026.
- Mammon's Gulch map and CryEngine upgrade boost Hunt: Showdown.
What critics are saying
- Unreal Engine 5 captures CryEngine licensees within 6-12 months.
- Hunt: Showdown players stagnate versus Tarkov in 6-12 months.
- Crysis Next leak damages franchise hype immediately.
What makes Crytek unique
- CryEngine delivers photorealistic real-time rendering unmatched by competitors.
- Hunt: Showdown 1896 excels in PvPvE extraction shooter mechanics.
- Yerli brothers' tech demos pioneered advanced 3D graphics since 1999.
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Benefits
Relocation Assistance
Company Apartment
Public Transport Pass
Gym Membership
State-of-the-art Office
International Environment
German Classes
Vacation Days
Company News
Showdown released Fire Fight charity addition - review. Studio Crytek released in Steam a special addition to the online action movie Hunt: Showdown. In kit Fire fight included two legendary weapons related to the New Orleans fire fighters. DLC buyers will be able to arm themselves with the Algerian Phoenix heavy knife. According to legend, he helped some of the victims of the New Orleans fire "rise from the ashes." A charred rifle Sparks LRR symbolizes resistance to the forces of the elements and hope for survival. You can buy a charity supplement for 195 rubles. Until March 31, all proceeds from its sales will be sent to the Australian fund Wires dedicated to saving wild life on the continent. In March, Fire Fight will be released on Xbox One and PlayStation 4 consoles. However, there it will no longer be associated with charity. Unfortunately, the release of the DLC came out not quite smooth. Players who paid for two additional weapons were not found in their inventory. Crytek has already released a patch to fix this annoying bug. More on review
Crytek appoints Hannes seifers as co-ceo. Hannes Seifert will focus on Game Production and Publishing and will work with Avni Yerli to expand Crytek's future. Crytek announced that Hannes Seifert will join the company's management team as the new co-CEO on January 1, 2026. Hannes Seifert will focus on the business areas of Game Production and Publishing, whereas Crytek's founder and CEO, Avni Yerli, will continue to be responsible for the strategic direction and further development of the company. Seifert joins the management team, also consisting of COO Christopher Schmitz, CTO Clive Gratton, and CFO Volker Vorbrodt. The company continues to focus on the development and publishing of the award-winning live-service game Hunt: Showdown 1896, which reached the 10 million player mark worldwide in fall 2025, as well as the in-house developed CRYENGINE. With nearly four decades of industry expertise as founder and director at Rockstar Games, Deep Silver, IO Interactive, and others, and after more than eight years in the publishing business at Riot Games, Hannes Seifert returns to a development studio and will work with Avni Yerli to expand and shape Crytek's future. "By extending its management team, Mobidictum Mixer want to strengthen and further expand Crytek's position on the market. In particular, Mobidictum Mixer will drive growth in key global markets with its publishing and game services. The continuous success of Hunt: Showdown 1896 and its ongoing commitment to further development of CRYENGINE form a strong foundation for the future of its company. Hannes will set the course for sustainable growth as the new co-CEO." Crytek Co-Owner and CEO Avni Yerli
Crytek has released a new update for Hunt Showdown 1896 today on all platforms.
With the upcoming DLC, Crytek introduces a version of Ghost Face that has been reimagined to fit the 19th-century aesthetic of Hunt: Showdown.
Prior to the official announcement of Crysis 4, word on the grapevine was that Crytek were working on a game called Crysis Next, which was set to be a multiplayer entry in the franchise.