Line & Ramp Manager

Position Summary

We are delivering excellence across business aviation through safety, precision, performance, and an unwavering commitment to our customers. At our Paris FBO, we support a diverse international clientele and provide high-quality ground services in a dynamic and demanding business aviation environment.

As we continue to strengthen our ramp operations and enhance the experience we deliver to aircraft operators and flight crews, Jet Aviation is looking for a hands-on and inspiring Ramp Manager to lead our ramp team in Paris.

In this highly visible operational role, you will be responsible for the safe, efficient, and high-quality execution of all ramp activities. You will bring structure, discipline, and leadership to daily operations while ensuring that aircraft turnarounds are delivered in accordance with applicable regulations, airport requirements, and Jet Aviation standards.

Your Role

• Lead Paris Ramp Operations: Supervise and coordinate all ramp activities, including aircraft marshalling, parking, chocking, securing, baggage handling, aircraft cleaning, and other ground support services. Ensure every operation is performed safely, efficiently, and to the highest service standards.
• Ensure Safety and Compliance: Promote a strong safety culture and ensure strict adherence to ramp procedures, airport regulations, civil aviation requirements, and Jet Aviation standards. Conduct regular safety briefings and actively address potential hazards, FOD, unsafe conditions, incidents, and near misses.
• Lead and Develop the Ramp Team: Supervise, coach, and support Ramp Agents in their daily activities. Organize staffing and shift schedules according to traffic, aircraft movements, and operational priorities. Foster teamwork, accountability, professionalism, and continuous development.
• Coordinate Aircraft Turnarounds: Work closely with Operations and Customer Service to ensure the smooth coordination of aircraft movements, slots, priorities, and ground service requirements. Maintain effective communication with flight crews and internal stakeholders throughout the turnaround process.
• Deliver Service Excellence: Ensure that ramp services meet the expectations of customers and flight crews. Monitor operational performance, anticipate requirements, resolve issues promptly, and maintain a professional and customer-focused approach at all times.
• Manage Ramp Equipment and Resources: Oversee the availability, condition, maintenance, and proper use of ramp equipment. Optimize the allocation of resources, escalate defects and maintenance requirements, and anticipate future equipment and investment needs.
• Support Continuous Improvement: Identify opportunities to improve safety, efficiency, communication, and service quality across ramp operations. Contribute to the development and implementation of improvements that strengthen operational performance and the customer experience.
• Collaborate with Internal and External Partners: Build effective working relationships with Customer Service, Operations, airport authorities, maintenance providers, and other relevant stakeholders. Ensure that operational information is communicated clearly, accurately, and in a timely manner.

Who You Are

• Experienced Aviation Professional: You have previous experience in ramp operations, FBO operations, airport ground handling, or a related aviation environment. Experience in a supervisory or team leadership role is strongly preferred.
• Safety and Compliance Focused: You have a strong understanding of ramp safety, aircraft handling, ground support activities, and the importance of regulatory compliance in aviation operations.
• Operationally Strong and Organized: You are able to plan and coordinate multiple activities in a fast-paced environment while maintaining accuracy, discipline, and attention to detail.
• A Confident Team Leader: You know how to motivate, guide, and develop people. You lead by example and create a culture based on teamwork, accountability, professionalism, and mutual respect.
• Customer and Service Oriented: You take pride in delivering high-quality service and are comfortable interacting with international customers, flight crews, airport authorities, and internal stakeholders.
• A Clear and Effective Communicator: You are able to communicate confidently and professionally with different audiences, particularly during time-sensitive or operationally demanding situations.
• Resilient and Flexible: You remain calm under pressure, make sound decisions, and adapt effectively to changing priorities, aircraft movements, and operational requirements.
• Committed to Teamwork and Improvement: You actively contribute to a positive working environment and continuously look for ways to improve safety, efficiency, and service delivery.
• Available for Operational Flexibility: You are willing to work shifts, weekends, public holidays, and outside standard business hours in line with FBO operational requirements. Fluency in French and English is required, any other language is an advantage.

Why Join Us

• Lead Operations at a Prestigious Paris FBO: Take responsibility for a key operational function within Jet Aviation’s Paris-based business aviation environment, supporting a diverse international customer base.
• Make a Direct Impact: Play a central role in ensuring the safe, efficient, and seamless handling of aircraft and flight crews while contributing directly to customer satisfaction.
• Develop and Inspire a Professional Team: Build a strong ramp organization by coaching, supporting, and developing Ramp Agents and promoting a culture of safety and operational excellence.
• Work in a Global Aviation Environment: Collaborate with colleagues, customers, flight crews, and partners from around the world as part of Jet Aviation’s international network.
• Shape Operational Excellence: Contribute to the continuous improvement of ramp processes, equipment utilization, safety performance, and service quality.