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Firstup

Firstup

Workforce communications platform for employee engagement

Account Manager

Full-Time
$120k - $140k/yr
Mid
Bachelor's
Remote in USA
Remote

About the job

Requirements
  • A Bachelor's Degree in Sales, Business Administration, or a related field of study, or equivalent experience.
  • Four or more years of experience in enterprise software-as-a-service sales and account management.
  • Proven experience driving renewals, expansion revenue, and pipeline generation within existing customer accounts.
  • Experience preparing renewal proposals, account planning, territory strategy, and sales forecasting.
  • Experience managing and maintaining forecasts using customer relationship management and forecasting platforms such as SFDC and Clari.
  • Demonstrated success achieving quota attainment in a high-performing sales organization.
  • Experience selling complex software solutions to executive stakeholders within enterprise or Fortune 500 organizations.
  • Experience leveraging consultative sales methodologies such as MEDDPICC.
  • Strong executive presence with exceptional relationship-building, communication, and presentation skills.
  • Experience partnering closely with Customer Success and cross-functional teams to support customer retention and growth.
  • Ability to use customer data, usage insights, and business outcomes to demonstrate value and justify expansion opportunities.
Responsibilities
  • Effectively renew, upsell, and cross-sell an assigned book of business while driving net-new annual recurring revenue growth within existing customer accounts.
  • Identify new business opportunities within existing accounts, generate expansion pipeline, and drive enterprise growth in complex customer environments.
  • Prospect within existing accounts to identify whitespace opportunities, uncover new stakeholders, expand into additional business units, and build qualified pipeline.
  • Develop and maintain strategic account plans aligned to customer business objectives, growth opportunities, and retention goals.
  • Learn assigned accounts deeply to effectively position Firstup’s value proposition and connect platform capabilities to measurable business outcomes.
  • Develop and cultivate executive-level relationships with Director, Vice President, and Senior Vice President stakeholders across customer organizations.
  • Partner closely with Customer Success and cross-functional internal teams to ensure successful customer adoption, satisfaction, retention, and growth.
  • Lead and deliver value-driven Executive Business Reviews that reinforce return on investment, customer outcomes, and future growth opportunities.
  • Own and manage an accurate sales forecast using SFDC and Clari, maintaining visibility into pipeline health, renewal status, and expansion opportunities.
  • Participate in internal deal reviews and collaborate cross-functionally to advance strategic opportunities and mitigate business risk.
  • Leverage the MEDDPICC sales methodology to qualify opportunities, manage complex sales cycles, and improve forecast accuracy.
  • Enlist and inspire customers to participate in Firstup programs, events, and advocacy initiatives.
  • Develop expertise in Firstup’s Digital Employee Experience platform, industry trends, and competitive positioning.
Desired Qualifications
  • Experience managing and maintaining forecasts using customer relationship management and forecasting platforms such as SFDC and Clari.
  • Experience leveraging consultative sales methodologies such as MEDDPICC.

About the company

Firstup offers a Workforce Communication Platform that improves internal communications within organizations by helping them reach, connect, and engage every employee across locations. The platform provides a fully branded experience to orchestrate messages, target employees on the right channels and devices, and automate campaigns, with integration to other workplace tools. The subscription model includes access to features, premium support, eLearning, and a library of resources, along with webinars and thought leadership content. Firstup differentiates itself by serving a large enterprise base (including many Fortune 100 companies) and focusing on authentic employee engagement and digital transformation of workplace communications. The company's goal is to enhance the digital employee experience and make organizational communications more effective and timely.

Company Size

201-500

Company Stage

Series E

Total Funding

$126.8M

Headquarters

San Francisco, California

Founded

2006

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Simplify's Take

What believers are saying

  • September 2026 release added AI Search recognition and ISO/IEC 42001 certification.
  • Q2 2026 updates improved multiple SSO, mandatory auto-follow, and direct data export.
  • Bill Schuh's June 2025 CEO appointment accelerated product hiring and customer-value execution.

What critics are saying

  • Staffbase's 2026 Employee AI directly attacks Firstup's core internal-comms wedge.
  • Microsoft Copilot, Workday, and ServiceNow reduce standalone comms software value by 2027.
  • Enterprise AI governance failures could block adoption of Firstup AI Actions after 2026.

What makes Firstup unique

  • Firstup serves over 40% of Fortune 100 companies, per 2026 customer materials.
  • Firstup unifies communications, HR tasks, and analytics across email, mobile, intranet.
  • Firstup AI launched March 2026 with Copilot and ChatGPT integrations.

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Benefits

Unlimited Paid Time Off

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

-15%

1 year growth

-15%

2 year growth

-14%
Firstup
May 18th, 2026
Reach further, act faster, prove more: what's new in Q2 2026.

Reach further, act faster, prove more: what's new in Q2 2026. May 18, 2026 Last quarter, Firstup, Inc. shipped Custom Homepage and Focused Content, expanding personalization across the employee experience. Instead of one-size-fits-all communications, organizations could create tailored experiences for different audiences within a single platform. This quarter, Firstup, Inc. is expanding what's possible by extending your reach across every corner of the organization, giving employees self-service capabilities without leaving Firstup, and surfacing the data leadership needs to make real decisions. When these capabilities work together, engagement goes up, HR inquiries go down, and leadership conversations shift from 'Firstup, Inc. think it's working' to 'here's the data.' Here's what's new. Reach further. Expanding who you can reach means solving for identity complexity, ensuring critical content can't be ignored, and automating the touchpoints that matter most. Multiple SSO. Every employee who can't access the platform is a message that doesn't land, an initiative that stalls, and engagement that never happens. Large enterprises rarely have simple authentication. Acquisitions, subsidiaries, and decentralized IT create complexity that traditional single SSO can't handle. Multiple SSO allows organizations to connect multiple identity providers simultaneously within a single Firstup instance. Microsoft Entra ID, Okta, Ping, Google Workspace, and any SAML 2.0 provider all work together so that every employee gets a consistent login experience, so no corner of your organization is left out of critical communications. The business value: broader reach across your entire workforce, smoother employee experience, and confidence that your most important initiatives can actually reach the people who need to act on them. Mandatory Auto-Follow. When safety alerts and compliance updates go unread, people get hurt, and your organization faces real risk. Some communications aren't optional, but until now, employees could unsubscribe from anything, including the content that carries the highest stakes. Mandatory Auto-Follow adds a new toggle in Studio that locks subscriptions for targeted audiences on Topics and Knowledge Hubs. Critical communications can no longer be manually unfollowed, giving you enforceable governance for the messages that matter most. The business value: 100% confidence that safety protocols, compliance deadlines, and crisis communications reached the audiences they were built for. Static List Audiences. Your most important audiences often can't be reached because they don't fit neatly into HR categories. Union members, event attendees, project teams - these groups are business-critical but can't be queried from your system. The current workaround involves copying emails into spreadsheets, building complex formulas, and pasting queries into the advanced builder. Static List Audiences replaces that entire process. Upload a CSV directly, create reusable audiences that work across programs, and reduce audience build time by 95%. Sometimes HRIS data doesn't fit dynamic categories, and this makes targeting those groups simple. The business value: critical initiatives stop stalling while you manually build lists, and the right people get the right message regardless of how their data is structured. Journey Frequency Settings. Missed birthdays, forgotten work anniversaries, and late compliance training don't just frustrate employees - they erode the culture and compliance standards you're working to build. Recurring employee moments shouldn't require annual manual rebuilds. Journey Frequency Settings automates recurring Journeys with flexible weekly, monthly, and annual triggers that require no maintenance after setup. Work anniversaries, compliance training, and routine reminders run automatically, so critical touchpoints never fall through the cracks. The business value: communicators get time back for strategic work, and employees receive consistent touchpoints that strengthen culture and compliance without manual intervention. Act faster. When employees can get things done directly in Firstup, they stay engaged with the platform where your most important communications live. Enhanced productivity integrations. App switching and re-authentication friction doesn't just annoy employees - it pulls them away from the communications platform you need them engaged with. Q2 enhances Workday and UKG Pro integrations to handle key HR tasks directly within Firstup. Employees can now submit time-off requests in Workday without leaving Firstup and check UKG attendance points in real time without switching apps. When paired with AI Search, employees can access the productivity enhancements and more, like payslips, time-off balances, all through natural language in just seconds. The business value: higher process adoption, reduced HR ticket volume, and stronger employee engagement with the platform where your most critical communications live. Prove more. Leadership needs proof that your communications program drives real business impact. Q2 gives you unified reporting and the analytics tools to tell that story. Enhanced Developer API reporting. If you've built custom intranet experiences on Firstup's Developer APIs, a meaningful portion of your content engagement has been invisible to leadership, making it impossible to show the full impact of your program. Developer API-generated engagement - comments, shares, bookmarks - now appears in Campaign Results and Standard Reporting alongside native channel performance. Plus, a new secure REST API lets data teams retrieve engagement data for Power BI, Tableau, and internal data lakes without managing SFTP infrastructure. No lag, just your data, where your team can combine it with HRIS and business metrics. The business value: unified reporting that reflects the full scope of your program, and the ability to correlate communication engagement with business outcomes in the analytics tools leadership already trusts. What's next. Firstup, Inc. is continuing to expand what's possible with enterprise employee communication. When every employee can be reached, when employees can get things done without friction, and when leadership can see clear proof of impact, everything else gets easier. That's the foundation Firstup, Inc. is building toward. Want to learn more about what's new in Q2? Reach out to your Firstup account team or visit firstup.io.

Tracxn
Apr 7th, 2026
Firstup - Funding & investors.

Firstup - Funding & investors. Last updated: April 7, 2026 Firstup's funding rounds. Firstup has raised a total of $127M over 9 funding rounds: 2 Early-Stage, 6 Late-Stage and 1 Grant (prize money) round s. Firstup's largest funding round so far was a Series E round for $***** in Feb 2018. Here is the list of all funding rounds of Firstup: | Date of Funding | Funding Amount | Round Name | Post-Money Valuation | Revenue Multiple | Lead Investors | Other Investors | | Dec 29, 2018 | 7716867 | Grant (prize money) | 6598238 | 2753051 | 1343532 | 4778966 | | Jul 31, 2018 | 5300702 | Series E | 3962903 | 3728541 | 9810695 | 4918270 | | Feb 20, 2018 | 2512091 | Series E | 8360599 | 9074915 | 6994465 | 5720093 | | Dec 12, 2016 | 8725909 | Series D | 9738166 | 3131698 | 4017857 | Trinity Ventures & 3 more | | Feb 26, 2016 | 6113872 | Series C | 2457631 | 3901779 | Edelman | 6196809 | | Sep 01, 2015 | 9250891 | 747926 | 5916617 | 5100499 | 9818608 | 1241344 | | Aug 25, 2014 | 1761242 | 183591 | 6148729 | 2802041 | 5366281 | 9272230 | | Jul 16, 2012 | 4692412 | 329647 | 8395700 | 1853965 | 3876532 | 3792846 | | Feb 16, 2011 | 4868912 | 194773 | 1610245 | 6247872 | 4104949 | 2468110 | Firstup's investors. Firstup has total 23 investor s, 23 are institutional investors including Venrock and 22 others. Here is the list of institutional investors of Firstup: * Trinity Ventures, located in Menlo Park (United States), made their first investment in Firstup on Dec 12, 2016 in its Series D round. * Edelman, located in New York City (United States), made their first investment in Firstup on Feb 26, 2016 in its Series C round. Are you a Founder? FAQs about Firstup's funding and investors. Firstup has raised a total of $127M over 9 rounds. Firstup's largest funding round was a Series E round held on Feb 20, 2018 for $*****. * 6 Late-Stage rounds * 2 Early-Stage rounds * 1 Grant (prize money) round Firstup has a total of 23 investors, all of them are Institutional investors. Explore latest companies that raised funding recently * STAGE - raised a funding of $24M in Series C round held on Feb 14, 2026. * Simmetry.ai - raised a funding of $392K in Seed round held on Feb 13, 2026. * onodrim.com - raised a funding of $47.5M in Seed round held on Feb 13, 2026. * ScyAI - raised a funding of $2.37M in Seed round held on Feb 13, 2026. * DUSQ - raised a funding of $2.65M in Seed round held on Feb 13, 2026.

Yahoo Finance
Mar 18th, 2026
Firstup wins Lighthouse Tech Award for Employee Experience platform innovation.

Firstup wins Lighthouse Tech Award for Employee Experience platform innovation. PR Newswire Recognition highlights HR solutions shaping hiring, development, performance and retention of the global workforce SAN FRANCISCO, March 18, 2026 /PRNewswire/ - Firstup, the pioneer of intelligent communication and engagement platforms for the workforce, today announced it has been named a winner of the 2026 Lighthouse Tech Awards for Best Comprehensive Employee Experience Solution, presented by Lighthouse Research & Advisory. Firstup was honored for its platform that helps organizations cut through information overload and reach employees through personalized, data-driven communication journeys. By delivering the right information to the right employee at the right time, the platform ensures employees understand what actions to take and why those actions matter to the business. For many organizations, the biggest barrier to improving employee experience is simply reaching employees in the first place. Traditional internal communication tools like email and intranets often fail to reach large portions of the workforce, particularly frontline and deskless employees who may not have regular access to those channels. When communication fails to reach the people doing the work, alignment breaks down and even the best strategies fail to lead to results. "Winning a Lighthouse Tech Award is a meaningful validation of the impact our customers are achieving with Firstup," said Bill Schuh, CEO of Firstup. "Organizations today are navigating constant change, and employees need clarity more than ever. When employees receive the information relevant to their role through the channel that works best for them, it drives engagement and boosts morale and productivity, helping them contribute more effectively to business success." "Firstup shows how a unified platform can improve the employee experience by delivering personalized communication and actionable insights at scale," said Ben Eubanks, Chief Research Officer of Lighthouse Research & Advisory. "Its combination of AI-driven targeting and strong governance helps organizations engage employees with greater confidence." The company continues to innovate in AI, including the recent launch of Firstup AI, a comprehensive AI suite purpose-built to drive strategic outcomes across the enterprise. Today, Firstup connects more than 17 million employees globally and is trusted by organizations including Boeing, Colgate-Palmolive, Dow, Providence, Tesco and Toyota to improve workforce alignment, engagement and business performance. To see the full list of 2026 winning companies, visit HRTechAwards.org.

Firstup
Mar 18th, 2026
Firstup wins Lighthouse Tech Award for Employee Experience platform innovation.

Firstup wins Lighthouse Tech Award for Employee Experience platform innovation. Recognition highlights HR solutions shaping hiring, development, performance and retention of the global workforce SAN FRANCISCO, March 18, 2026, Firstup, the pioneer of intelligent communication and engagement platforms for the workforce, today announced it has been named a winner of the 2026 Lighthouse Tech Awards for Best Comprehensive Employee Experience Solution, presented by Lighthouse Research & Advisory. Firstup was honored for its platform that helps organizations cut through information overload and reach employees through personalized, data-driven communication journeys. By delivering the right information to the right employee at the right time, the platform ensures employees understand what actions to take and why those actions matter to the business. For many organizations, the biggest barrier to improving employee experience is simply reaching employees in the first place. Traditional internal communication tools like email and intranets often fail to reach large portions of the workforce, particularly frontline and deskless employees who may not have regular access to those channels. When communication fails to reach the people doing the work, alignment breaks down and even the best strategies fail to lead to results. "Winning a Lighthouse Tech Award is a meaningful validation of the impact our customers are achieving with Firstup," said Bill Schuh, CEO of Firstup. "Organizations today are navigating constant change, and employees need clarity more than ever. When employees receive the information relevant to their role through the channel that works best for them, it drives engagement and boosts morale and productivity, helping them contribute more effectively to business success." "Firstup shows how a unified platform can improve the employee experience by delivering personalized communication and actionable insights at scale," said Ben Eubanks, Chief Research Officer of Lighthouse Research & Advisory. "Its combination of AI-driven targeting and strong governance helps organizations engage employees with greater confidence." The company continues to innovate in AI, including the recent launch of Firstup AI, a comprehensive AI suite purpose-built to drive strategic outcomes across the enterprise. Today, Firstup connects more than 17 million employees globally and is trusted by organizations including Boeing, Colgate-Palmolive, Dow, Providence, Tesco and Toyota to improve workforce alignment, engagement and business performance. To see the full list of 2026 winning companies, visit HRTechAwards.org. About Firstup Firstup is the leading platform for intelligent communication and engagement that powers meaningful business outcomes. As a true "mission control" for workforce communications, Firstup is built for organizations with critically important frontline employees, delivering the right message to the right person at the right time. The platform enables hyper-personalized, data-driven journeys across channels (email, mobile, intranet, digital signage and more), bringing alignment, clarity and engagement to every level of the organization. With integrations to core HR, IT and business systems, Firstup reduces digital noise, surfaces actionable insights, strengthens employee experience and helps clients maximize productivity and retention. Trusted by large enterprises worldwide, Firstup transforms internal communication into measurable impact. Learn more at www.firstup.io.

PR Newswire
Mar 10th, 2026
Firstup extends AI suite with agentic capabilities for workforce communication

Firstup, a workforce communication platform provider, has launched Firstup AI, an agentic AI suite designed to drive productivity and engagement across enterprises, including frontline workers. The expansion moves beyond generative assistance to agentic execution that can anticipate needs and take action. The suite comprises five pillars: AI Search provides instant answers by pulling data from systems like Workday and ServiceNow; AI Content Creator drafts and optimises communications; AI Insights analyses campaign effectiveness through natural language queries; AI Actions will execute tasks like PTO requests directly; and AI Audience Builder will enable natural language audience segmentation. Built on Firstup's existing employee profiles and enterprise integrations, the AI maintains security through encryption and role-based permissions. Key features are available now, with additional capabilities launching later this year.