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ACCIONA

Global renewable energy and infrastructure company

Workplace and User Services Coordinator

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeSão Paulo, State of São Paulo, BrazilNo salary listed

About the Job

Requirements

  • Completed higher-education degree in Information Technology, Engineering, or a related field.
  • Knowledge of ITIL and IT service management.
  • Experience with IT service management tools and ticket management.
  • Knowledge of Microsoft 365, Active Directory, and Microsoft Entra ID.
  • Knowledge of Microsoft Intune, SCCM, or equivalent tools.
  • Knowledge of asset, mobile device, and endpoint management.
  • Ability to manage suppliers, contracts, costs, and service-level agreements.
  • Knowledge of information security as applied to users and endpoints.
  • Knowledge of automation and self-service.

Responsibilities

  • Supervise the Workplace and Service Desk teams, ensuring quality, productivity, and compliance with service levels.
  • Manage incidents, requests, and backlog, using indicators to set priorities and improvement plans.
  • Ensure the operation, updating, security, and inventory of equipment, software, and other resources for users.
  • Coordinate equipment lifecycle activities, including acquisition, configuration, delivery, maintenance, replacement, and disposal.
  • Supervise endpoint management in coordination with Infrastructure and Information Security teams.
  • Improve user experience through automation, self-service, remote support, and knowledge management.
  • Coordinate the analysis of recurring incidents and implementation of permanent solutions.
  • Manage suppliers, contracts, costs, indicators, and service levels related to Workplace.
  • Support technology processes for employee onboarding, internal movement, and offboarding.
  • Develop the team through training, autonomy, standardization, and knowledge sharing.
  • Work with other IT and business areas to evolve services.
  • Know and apply company principles, policies, objectives, and standards.
  • Guide and develop team members.
  • Continuously pursue service quality, efficiency, and reliability.
  • Stay current on Workplace, Service Desk, digital experience, and IT service management.
  • Work in accordance with information security, data protection, integrity, and compliance policies.
  • Perform activities consistent with the scope and responsibilities of the position.

About the Company

ACCIONA

Global renewable energy and infrastructure company

Acciona operates globally as a sustainable infrastructure group that develops, builds, and runs renewable-energy assets and related infrastructure. Its products work by covering the full project life cycle—from design and construction to owning, operating, and maintaining wind, solar, hydro, and other infrastructure assets. It differentiates itself through vertical integration across development, construction, and operations, with a long history of shifting from traditional construction toward a large, diversified clean-energy portfolio. Its goal is to be a leading global developer and operator of sustainable infrastructure, expanding clean-energy capacity and cutting carbon emissions.

Company size
10,001+
Company stage
IPO
Headquarters
Madrid, Spain
Founded
1861

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