Experience & Strategy Lead

Experience & Strategy Lead

Beyond · Buenos Aires, Argentina (Hybrid) · Full-time · Posted 2026-11-13

Workplace: hybrid

Department: Customer Experience

Description

Work where work matters.

We are a global technology group built for what's next, offering high calibre professionals the platform for high stakes work, the kind of work that defines an entire career. When you join us, you're not just taking on projects, you're solving problems that don't even have answers yet.

You will join an exclusive roster of talent that global leaders, including Google, Snap, Diageo, PayPal, and Jaguar Land Rover call when deadlines seem impossible, when others have already tried and failed, and when the solution absolutely has to work.



Forget routine consultancy. You will operate where technology, design, and human behaviour meet to deliver tangible outcomes, fast. This is work that leaves a mark, work you’ll be proud to tell your friends about.

We are looking for a Experience & Strategy Lead to join our Buenos Aires team. Working on behalf of North American clients, you will identify customer pain points and commercial opportunities, turn ambiguity into a clear direction, and help multidisciplinary teams build the right thing - not simply implement the most obvious technology solution. You will decipher intricate organizational friction and broader market dynamics, converting them into sharp strategic direction. In doing so, you will empower multidisciplinary teams to uncover core tensions, build with absolute clarity, and deliver meaningful, high-stakes outcomes.

Our clients will bring you in when they are stuck, facing complex changes, or trying to figure out where to invest next. You will listen carefully, uncover the real issues beneath the surface, get leaders who disagree on the same page, and tell a clear story about what to do next and why. You will also help mentor our team and expand the work we do with our clients. 

We look for people who embody:

Innovation to solve the hardest problems.

‍Accountability for every result.

‍Integrity always.

About The Role

• Advise executive leaders: Work directly with client executives as a reliable thinking partner, helping them make tough choices about digital investments and product experiences.  
• Cut through confusion: Step into messy, poorly defined problems, listen to different perspectives, and turn organizational confusion into a simple, clear plan of action.  
• Get people on the same page: Bring together leaders from marketing, tech, sales, and finance who have different goals and help them agree on shared priorities.
• Run great workshops: Design and run productive working sessions and offsites where leaders talk openly, make real decisions, and commit to next steps.  
• Tell compelling stories: Turn complex data, technical realities, and customer needs into crisp presentations, clear pitches, and practical business cases that anyone can understand.  
• Map out the journey: Lay out practical, step-by-step paths for change that show what to do first, what can wait, and how to measure success (using clear goals like KPIs and OKRs) - without getting lost in the day-to-day.  
• Help our practice grow: Coach other consultants on our team, share your tools and methods, and spot new ways we can help our clients succeed.  

This role is designed for impact, and we believe our best work happens when we connect. While we operate a flexible model, we expect you to spend regular quality time on site (at our offices or a client location) for collaboration sessions, customer meetings, and internal workshops.

What Success Looks Like

• Consulting background: Solid experience working in a digital consultancy or agency, leading projects for multiple corporate clients.  
• Executive presence: You feel comfortable talking with senior leaders, and you know how to challenge their ideas with tact, respect, and good reasoning.  
• Clear storytelling: You can take a messy problem and explain the solution in plain English, both out loud and in clean, slide-based presentations.  
• Strong workshop skills: You know how to take charge of a room full of strong personalities, guide the conversation, and walk out with real agreements.  
• Big-picture product sense: You understand modern digital experiences and customer needs, and you care more about business impact and strategy than managing backlogs.  
• Commercial sense: You understand how our clients make money, how budgets work, and how to prove that a project is worth the investment.  
• Calm under pressure: You don't panic when an engagement is chaotic or when stakeholders are arguing. You bring calm, structure, and good questions.
• User-centred thinking: Strong understanding of customer journeys, user-centred design and Agile design & development.
• Fluent English: Excellent spoken and written English, with the ease and confidence needed to work daily with North American executives.  

Desirable Experience

• Cloud and AI awareness: A good general understanding of what enterprise cloud (especially Google Cloud) and AI can do for a business, without needing to write code.  
• Change leadership: Experience helping large companies adapt to new ways of working and modernize their teams.
• Pitch experience: Experience helping write proposals or taking part in pitches to win new client work.  

Our Benefits

We believe in supporting our team members both professionally and personally. Here's how we invest in you:

• OSDE 210 for family group
• Work from Home Allowance
• Birthday leave
• 10 paid learning days per year
• Bonusly 100 points per month to recognise colleagues

Diversity and Inclusion

At Beyond, we champion diversity and inclusion. We believe that a career in IT should be open to everyone, regardless of race, ethnicity, gender, age, sexual orientation, disability, or neurotype. We value the unique talents and perspectives that each individual brings to our team, and we strive to create a fair and accessible hiring process for all.

Apply

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