Director Business Systems Analyst - Eagle Star, PGIM Tech

Job Classification:

Technology - Agile, Delivery, & Product

GLOBAL FIRM WITH A DIVERSE & INCLUSIVE CULTURE

As the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services. We’re passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world.

We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading global asset managers! 

If you’re not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that’s investing in your future by shaping tomorrow today.

At PGIM, You Can!

What you will do

PGIM Quantitative Solutions is seeking an experienced Director, Business Analysis, to provide strategic leadership and oversight of business analysis capabilities supporting our investment and technology platforms. This role will serve as a key liaison between Investment Management, Trading, Operations, Product Owners, Technology, Risk, Compliance, and external partners, ensuring that business priorities are translated into clear, actionable requirements and scalable technology solutions.

The Director will work with a team of Business Analysts responsible for supporting complex investment platforms, business processes, data workflows, and strategic initiatives. The role requires a strong understanding of the investment management lifecycle, including portfolio management, trading, compliance, operations, accounting, market and reference data, and downstream reporting.

Working closely with Product Owners, senior business leaders, engineering teams, and other technology partners, the Director will establish and promote consistent business analysis practices, ensure requirements are well defined and traceable, identify cross-platform dependencies and risks, and help drive initiatives from concept through implementation and production readiness.

The successful candidate will combine strong investment-domain knowledge, technology acumen, people leadership, and strategic thinking with the ability to operate effectively across multiple priorities and stakeholder groups.

Responsibilities Include:

• Support the Business Analysis function across investment management and technology platforms, establishing clear expectations, standards, and best practices across the team.
• Strengthen Business Analysis capabilities by sharing investment-domain knowledge, technical expertise, stakeholder management practices, and BA best practices with colleagues.
• Partner with Product Owners and senior business stakeholders to understand strategic objectives, define business outcomes, assess priorities, and translate complex needs into actionable technology initiatives.
• Lead the analysis of complex business processes across portfolio management, trading, compliance, investment operations, accounting, data management, and reporting.
• Oversee the development of high-quality business requirements, functional requirements, user stories, process flows, data requirements, acceptance criteria, and supporting documentation.
• Establish strong requirements governance and traceability, ensuring business objectives remain aligned with delivered solutions throughout the software development lifecycle.
• Facilitate discovery sessions, requirements workshops, process reviews, and solution discussions involving business, Product, Technology, Operations, Risk, Compliance, and external partners
• Identify opportunities to simplify workflows, reduce manual processes, improve controls, enhance data quality, and increase operational efficiency.
• Assess business impacts, dependencies, risks, and implementation considerations across interconnected investment platforms and workflows.
• Partner with Technology and Architecture teams to ensure proposed solutions appropriately address business requirements while considering scalability, maintainability, data architecture, integration, security, and enterprise technology standards.
• Provide oversight and direction for user acceptance testing, implementation readiness, business validation, and post-production stabilization.
• Support Product Owners with backlog management, prioritization, roadmap development, and refinement of business requirements and acceptance criteria.
• Ensure effective coordination across concurrent projects and BAU initiatives, proactively identifying resource constraints, cross-project dependencies, delivery risks, and competing priorities.
• Build strong working relationships with external vendors and strategic partners supporting investment platforms, data, and business processes.
• Promote continuous improvement across the Business Analysis practice by establishing reusable standards, templates, documentation practices, and knowledge-sharing processes.
• Partner with leadership to develop longer-term capabilities and operating models that support the evolving needs of the investment organization.

What you can expect

• Business Analysis Expertise: Provide Business Analysis expertise across complex investment technology initiatives, promoting consistent standards, governance, and best practices while delivering high-quality requirements and analysis.
• Strategic Business & Technology Partnership: Collaborate with senior leaders, Product Owners, investment professionals, Operations, and Technology teams to translate business strategy into technology priorities and executable solutions.
• Investment Platform & Workflow Expertise: Develop a broad understanding of interconnected investment processes and platforms spanning portfolio construction, trading, compliance, accounting, market data, reference data, operations, and reporting.
• Requirements & Delivery Governance: Provide oversight across the requirements lifecycle, ensuring business objectives, requirements, solution design, testing, and implementation remain aligned and traceable.
• Process & Data Transformation: Identify opportunities to modernize business processes, improve data quality and transparency, eliminate manual workflows, and leverage modern data and analytics capabilities.
• People Development: Coach and develop Business Analysts by strengthening their business knowledge, technical fluency, analytical capabilities, communication skills, and ability to independently lead complex initiatives.
• Risk & Operational Excellence: Help maintain a resilient and well-controlled technology environment by identifying business and technology risks, improving documentation and controls, and ensuring appropriate governance throughout the delivery lifecycle.

Required & Desired Skills:

Investment Management & Eagle Expertise

• 4–6+ years of hands-on Eagle STAR technical experience, with strong knowledge of portfolio accounting workflows, configurations, data structures, integrations, exception processing, and production support.
• 10+ years of Business Analysis, Business Systems Analysis, Product, Technology, or related experience, preferably within Financial Services or Investment Management.
• Strong understanding of the front-to-back investment management lifecycle, preferably spanning several of the following:
  • Portfolio management
  • Order management and trading
  • Pre- and post-trade compliance
  • Investment operations
  • Portfolio accounting
  • Performance and reporting
  • Security master and reference data
  • Market data
  • Data integration and downstream processing

Business Analysis & Delivery

• Demonstrated experience leading complex, cross-functional business and technology initiatives.
• Strong experience translating complex business needs into business requirements, functional specifications, user stories, process flows, data requirements, and acceptance criteria.
• Demonstrated ability to analyze end-to-end business, system, and data workflows, including upstream/downstream dependencies, integrations, controls, exception processing, and operational impacts.
• Strong knowledge of Agile delivery methodologies, including backlog management, story refinement, sprint planning, testing, release management, and production readiness.
• Experience supporting implementation planning, deployment readiness, production validation, post-implementation stabilization, and issue resolution.

QA & Testing

• Strong QA and testing knowledge, with experience supporting or overseeing test strategy, test planning, test-case development, functional testing, integration testing, regression testing, UAT, defect management, and production validation.
• Ability to ensure business and functional requirements are testable, appropriate test coverage is established, and solutions satisfy documented requirements and acceptance criteria before production implementation.
• Experience coordinating end-to-end testing across interconnected investment platforms, including validation of data flows, integrations, interfaces, batch processes, accounting results, downstream impacts, and business workflows.
• Strong defect-management skills, including defect analysis, prioritization, triage, root-cause investigation, retesting, and coordination across business, QA, and engineering teams.

Technical & Data Skills

• Strong technical aptitude and ability to work effectively with Engineering, Architecture, Infrastructure, Data, QA, and Application Support teams to evaluate solutions and troubleshoot complex business and technology issues.
• SQL and relational database knowledge, with the ability to analyze data, validate requirements, investigate data-quality issues, support testing, perform reconciliations, and assist with production troubleshooting.
• Understanding of APIs, system integrations, web services, batch processing, file-based interfaces, scheduling, data feeds, and enterprise application architectures.
• Ability to understand technical solution designs, integration approaches, application architectures, and data flows and effectively translate between business requirements and technical implementation considerations.
• Familiarity with Microsoft Fabric, Power BI, Azure, Lakehouse/Warehouse architectures, and cloud-based data platforms is desirable.
• Experience with Jira, Microsoft Azure DevOps, Confluence, or comparable delivery platforms for requirements management, testing, defect tracking, and governance.

Communication & Leadership

• Excellent written, verbal, presentation, and facilitation skills, with the ability to communicate complex business, investment, data, and technology concepts clearly to both technical and non-technical audiences.
• Exceptional interpersonal and stakeholder-management skills, with demonstrated ability to interface effectively across all functions and organizational levels, from subject-matter experts, analysts, developers, QA, and operations teams through Product Owners, investment professionals, senior technology leadership, and executive management.
• Demonstrated ability to facilitate challenging discussions, resolve ambiguity, influence decisions, navigate competing priorities, and establish alignment across business and technology teams without relying solely on direct authority.
• Ability to synthesize complex information into clear recommendations, risks, options, dependencies, tradeoffs, and decisions for senior leadership.
• Demonstrated ability to manage multiple priorities and concurrent initiatives while proactively identifying delivery risks, resource constraints, and cross-project dependencies.
• Strong analytical, problem-solving, organizational, critical-thinking, and decision-making capabilities.
• Bachelor's or master’s degree in Business, Finance, Computer Science, Information Systems, Engineering, or a related discipline, or equivalent professional experience.

What will set you apart?

• Investment Management Expertise: Deep understanding of front-to-back investment workflows and the interactions between portfolio management, trading, compliance, operations, accounting, data, and technology.
• Business Analysis Practice Leadership: Experience establishing BA standards, operating models, documentation practices, governance frameworks, and career-development expectations across a Business Analysis organization.
• Strong Technology Acumen: Ability to engage confidently with engineering, architecture, and data teams on application architecture, APIs, databases, cloud technologies, data platforms, and system integrations without needing to be a hands-on software developer.
• Data & Analytics Expertise: Experience working with modern data environments, including Microsoft Fabric, Power BI, SQL, data modeling, Lakehouse/Warehouse architectures, and enterprise data governance.
• Transformation & Process Improvement: Demonstrated success simplifying complex workflows, eliminating manual processes, improving controls, and delivering measurable operational improvements.
• Executive Communication: Ability to synthesize complex business and technology topics into concise recommendations, risks, options, and decisions for senior leadership.
• Vendor & Stakeholder Management: Experience managing relationships across internal teams, third-party technology vendors, market-data providers, custodians, brokers, and other external partners.
• AI & Emerging Technology: Understanding of how AI and automation tools, including Microsoft Copilot and other generative AI capabilities, can improve business analysis, requirements documentation, data analysis, testing, and overall delivery productivity.

*PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level. 
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 
• 401(k) plan with company match (up to 4%). 
• Company-funded pension plan. 
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.  

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. 

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. 

To maintain the integrity and security of our hiring process, Prudential may use identity verification technologies. Your consent will be obtained before any verification takes place.

If you need an accommodation to complete the application process, please email [email protected]. 

If you are experiencing a technical issue with your application or an assessment, please email [email protected] to request assistance.