Full-Time

Renewal Operations Manager

Posted on 8/20/2024

Braze

Braze

1,001-5,000 employees

Customer engagement platform for marketers

Data & Analytics
Consumer Software
AI & Machine Learning

Compensation Overview

$58.5k - $67.5kAnnually

+ On Target Earnings (OTE) + Bonus + Commission

Mid

Chicago, IL, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Data Analysis
Requirements
  • An individual with a background in Sales, Operations or Customer Success.
  • You are very organised and detail orientated, with strong accountability.
  • You have strong analytical skills and are commercially aware.
  • You are someone who can build strong interpersonal relationships and has the confidence to coordinate internal stakeholders.
  • A desire to learn and develop skills focused on the core objectives above.
  • Experience working with Salesforce CRM.
Responsibilities
  • As a Renewal Manager you will be responsible for the renewal of contracts within your assigned territory. You will project manage the renewals process through building account strategies, keeping to key timelines, building pricing proposals and ensuring alignment to company objectives.
  • Commercial expertise: You will strategically build renewal contracts in line with Braze policies and ensure agreements are structured to meet the expectations of our customers.
  • Operational efficiency: Lead the internal quoting and Order Form process to ensure agreements are signed on time and correctly reflected internally.
  • Collaboration: You will need to collaborate closely with Sales, Customer Success and extended teams to identify opportunity and risk across accounts.
  • Analysis: Review existing data to determine risk, opportunity and trends in your territory.
  • Forecasting: You will lead regular regional calls to discuss the renewals forecast and key risk or growth accounts, advising on forecasting best practice.

Braze provides a customer engagement platform that helps brands connect with their consumers effectively. The platform allows marketers to gather and utilize data from various sources to engage customers in real-time across multiple channels. Key features include cross-channel messaging, journey orchestration, and AI-driven experimentation to optimize marketing efforts. Unlike many competitors, Braze focuses on creating personalized experiences for users, catering to a wide range of clients from small businesses to large enterprises. The goal of Braze is to enhance consumer relationships and improve brand loyalty through data-driven marketing strategies.

Company Stage

IPO

Total Funding

$177.7M

Headquarters

New York City, New York

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into the Middle East taps into a rapidly transforming digital market.
  • AI innovations like Project Catalyst enhance personalized customer experiences.
  • Braze's strong ESG initiatives align with growing investor and consumer priorities.

What critics are saying

  • Cultural and regulatory challenges may impact Middle East expansion plans.
  • Increased competition from GrowthLoop's new solution could affect market share.
  • Data privacy concerns may arise from AI-driven personalization features.

What makes Braze unique

  • Braze offers real-time, cross-channel customer engagement with AI-powered personalization.
  • The platform supports journey orchestration and data-driven marketing strategies.
  • Braze's global presence includes offices in key markets like New York, London, and Singapore.

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Benefits

Competitive compensation that includes equity

Generous time off policy to balance your work and life, including paid parental leave

Competitive medical, dental, and vision coverage for you and your dependents

Collaborative, transparent, and fun loving office culture

INACTIVE