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Microsoft

Builds workplace software, PCs and cloud services

Technicien principal de l'environnement critique - Cet, /Critical Environment Technician

Building & Property MaintenanceUpdated on Nov 10
Full-timeQuébec City, QC, CanadaCA$59.7k - CA$119.6k /yr

About the Job

Requirements

  • A high school diploma, GED, or equivalent is required.
  • At least 1 year of mission-critical services work or applied-learning experience in high-availability assembly, manufacturing, critical infrastructure, data centers, oil and gas refineries, hospitals, pharmaceutical environments, or related fields, or equivalent experience, is required.
  • The candidate must pass the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
  • The successful candidate must obtain and maintain a Government of Canada Reliability Status security screening.
  • The candidate must be able to work non-rotational 12-hour shifts, including evenings, nights, weekends, and/or holidays.
  • The role requires periodic business travel to support other metropolitan areas, up to 25% of the time.
  • The role requires occasional ladder climbing, frequent stair or ramp climbing, prolonged standing, occasional lifting of 50 pounds, and occasional pushing or pulling of 50–75 pounds with an assistive device.
  • Normal corrected near, far, and peripheral visual acuity is required; normal color vision is required for electrical work.

Responsibilities

  • Understand, follow, and ensure compliance with safety and security requirements, business processes, procedures, applicable Authority Having Jurisdiction regulations, and Microsoft requirements; recognize and respond to unsafe conditions, escalate them immediately, participate in required meetings, training, and handoffs, and identify resources and equipment supporting environmental health and safety objectives.
  • Escort third-party contractors, subcontractors, vendors, and service providers at the appropriate levels of risk; help start third-party work by ensuring systems are properly energized or de-energized; ensure work is safe, in scope, and correctly documented; escalate issues and stop work when needed; coordinate preventive and corrective maintenance; recommend procedure corrections; and review and complete work orders supporting approval of vendor service reports or invoices.
  • Troubleshoot trained equipment and systems independently, document identified issues, ensure equipment settings comply with established parameters and designs, escalate anomalies with assistance from experienced colleagues, and maintain hands-on understanding of trained equipment disciplines.
  • Prepare and submit assigned reports using existing scripts and templates; develop methods of procedure, standard operating procedures, and digital methods of operating procedure for appropriately leveled work; document completed work using approved tools and templates for experienced-technician review; and coach less-experienced technicians in mandatory technical and procedural training.
  • Develop an understanding of method statement of work documents, coordinate activities and schedules with contractors, inspect facility equipment, and participate in testing and commissioning.
  • Perform planned, predictive, and corrective maintenance and basic repairs on trained equipment and disciplines, following procedures with minimal supervision and accounting for task hazard analyses, method statements of work, and permit requirements; communicate or escalate maintenance activities; prioritize and document work; follow maintenance schedules; and maintain equipment safely while accounting for associated risk levels.
  • Respond safely to abnormal data-center facility conditions within required timeframes using emergency operating procedures, gather information and participate in incident timelines, root-cause analyses, and follow-up actions, identify appropriate incident-mitigation parties, assist in developing incident-related operating procedures, and assist with emergency monitoring.
  • Perform assigned rounds and initial equipment-performance assessments with varying levels of supervision, support experienced colleagues, build operating knowledge in electrical, mechanical, or controls disciplines, and operate systems and equipment safely and professionally.
  • Use the internal computerized maintenance management system to track equipment assets and complete maintenance work-order requests; track task hours; add required data, document and log changes, maintain procedures related to building management systems and reports, and record spare-parts usage in maintenance work orders.
  • Physically inspect critical-environment facility equipment, including controls, heating, ventilation, and air-conditioning and mechanical systems, as well as buildings and grounds, for unsafe or abnormal conditions; understand critical system alarms and escalate appropriately; perform inspections and validate equipment performance; monitor equipment maintenance and operations from Facility Operations Centers; use telemetry, control systems, and other platforms to monitor site status and analyze events; identify critical alarms; and advise less-experienced colleagues on issues found while monitoring critical-environment systems.

Desired Qualifications

  • An associate's degree, technical trade certification, or higher-equivalent education and at least 4 years of mission-critical services experience in high-availability assembly, manufacturing, critical infrastructure, data centers, oil and gas refineries, hospitals, pharmaceutical environments, or related fields; alternatively, a high school diploma, GED, or equivalent and at least 5 years of such experience, or equivalent experience.
  • At least 1 year of experience in a specialized or related field, such as mechanical, electrical, or controls.

About the Company

Microsoft

Builds workplace software, PCs and cloud services

Microsoft builds workplace software, operating systems and cloud infrastructure for consumers, businesses and government agencies, from small organizations to global enterprises. Microsoft 365 combines Word and Excel with Teams communication and Copilot AI features, while Windows runs PCs and Surface supplies the company's own computers. Azure rents computing capacity, storage and databases to build and run web applications. Microsoft also sells Xbox consoles and games, collecting revenue through software licenses, subscriptions, usage charges and product sales. Founded in 1975 by Bill Gates and Paul Allen, Microsoft is headquartered in Redmond, Washington.

Company size
10,001+
Company stage
IPO
Headquarters
Redmond, WA
Founded
1975

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