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Beth Israel Lahey Health

Integrated health system delivering care, education

Behavioral Health Care Manager - Collaborative Care

Full-Time
$52.6k - $89.2k/yr
Mid
Bachelor's, Master's
Stratham, NH, USA
HybridShared between primary care practices in southeastern New Hampshire; travel between offices as needed.
Medical, Clinical & VeterinaryMental & Behavioral Health

About the job

Requirements
  • A Bachelor's or Master's degree in Social Work, Psychology, or another directly related Human Service discipline.
  • Ability to work as a member of an integrated care team and see clients in the primary care office setting.
  • Ability to provide leadership, accept responsibility, work independently, and set goals in a professional manner.
  • Ability to travel between primary care offices as needed.
  • Ability to exercise good clinical, legal, and ethical judgment and consult with a supervisor as needed.
  • Good oral and written communication skills.
  • Computer literacy in standard desktop applications, including Windows, Word, and Excel.
  • Ability to learn insurance standards for commercial insurance and Mass Health products.
  • Must be vaccinated against influenza as a condition of employment.
Responsibilities
  • Assist primary health care providers with recognizing and treating mental health disorders and substance abuse by identifying, triaging, and managing patients in the primary care setting.
  • Collaborate with primary care providers using behavioral health screenings to identify level of care, resources, and treatment planning.
  • Provide short-term therapy using evidence-based treatment modalities.
  • Review medical records before initial evaluations to understand patient history and perform thorough assessments.
  • Assess patients for behavioral health disorders and the continuum of substance use disorders, including use, abuse, and dependence, using medical records, screening forms, and patient presentation.
  • Use brief treatment approaches, including cognitive behavioral therapy, motivational interviewing, problem-solving therapy, supportive therapy, behavioral activation, and psychoeducation.
  • Design behavioral health treatment plans in collaboration with the primary care treatment team, based on patient needs and overall assessment.
  • Implement strategies to meet the education needs of patients, families, and others related to psychological health or substance use.
  • Design and deliver behavioral health and substance use education curricula for staff and other providers.
  • Complete clinical documentation, including intake packets, termination or transfer records, billing sheets, and insurance forms, within expected timeframes and in compliance with organization policies and quality standards established by regulatory bodies and the agency.
  • Follow organization, federal, and state regulations, guidelines, and contractual obligations.
  • Develop a supervision plan with a supervisor and meet regularly to discuss clinical, organizational, and agency issues and review performance.
  • Build and maintain effective working relationships with physicians, patients, visitors, external providers, regulatory bodies, and the broader health care community.
  • Maintain confidentiality and protect sensitive data.
  • Perform other related duties as assigned.

About the company

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Beth Israel Lahey Health

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Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

2017

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Simplify's Take

What believers are saying

  • BILH posted a $93 million operating gain in 2025 after four loss-making years.
  • First-quarter 2026 operating income hit $60.2 million, reversing last year's loss.
  • Heidi's pilot cut after-hours work for 74% of users and lifted patient presence.

What critics are saying

  • Kevin Tabb exits by 2027, forcing a national CEO search during expansion.
  • Massachusetts AG price caps and annual monitoring constrain pricing through 2025.
  • 2025 RICO litigation against drug and pharmacy giants ties BILH to costly court fights.

What makes Beth Israel Lahey Health unique

  • BILH spans 14 hospitals and 39,000 employees, combining academic and community care.
  • BILH’s 2026 Heidi rollout standardizes ambient AI scribing across all physicians.
  • BILH is shifting 64% of care outside Boston and Burlington, deepening local access.

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Benefits

  • Mental Health Support

Company News

Associated Press
Apr 28th, 2026
Beth Israel Lahey Health rolls out Heidi's AI scribing to all physicians after 90% report better patient presence

Beth Israel Lahey Health is rolling out Heidi's ambient AI scribing tool to all its physicians following a successful trial across its facilities. The health system, which serves over 6,000 providers across 14 hospitals and 175 primary care practices, prioritises addressing physician burnout, with nearly half of US physicians reporting burnout. During a six-month trial offering Heidi to 1,000 providers, the majority adopted the technology. Survey results showed 89% were satisfied with note quality, 90% felt more present with patients, 74% reduced after-hours work time, and 82% experienced reduced cognitive load during visits. The implementation demonstrates how ambient AI can deliver immediate relief to physicians whilst benefiting patients and the healthcare system. Heidi supports over 2 million consultations weekly globally and has raised $96.6 million from investors including Point72 Private Investments and Blackbird.