O

Okta

Secures digital identities for people and software

Senior Technical Writer

Technical WritingConfirmed live in the last 24 hours
Full-timeToronto, ON, CanadaNo salary listed

About the Job

Requirements

  • At least 4 years of relevant experience writing technical documentation for cloud or enterprise products.
  • Practical experience with topic-based writing and minimalism, and the ability to simplify complex tasks.
  • Experience writing documentation for software development kits, command-line interfaces, REST application programming interfaces, and developer tools.
  • Experience writing customer-facing documentation and release notes.
  • Experience using Markdown, code editors, and source code control tools such as Git and GitHub.
  • Experience using Oxygen or similar Darwin Information Typing Architecture authoring tools.
  • Experience leveraging generative AI tools such as Claude, Gemini, or ChatGPT in the documentation lifecycle.
  • A record of writing accurate, clear, and concise documentation for a global audience, and the ability to plan and prioritize deliverables with reasonable estimates.

Responsibilities

  • Design, develop, edit, and deliver accurate and effective developer and administrator documentation for Okta products.
  • Work with Engineering, Product Management, Design, Quality Assurance, Support, and Information Development team members to ensure content quality and accuracy.
  • Follow documentation guidelines to produce high-quality documentation.
  • Multi-task and prioritize projects while supporting multiple engineering teams.
  • Collaborate with developers to review application programming interface documentation.
  • Analyze customer feedback before and after delivering documentation to improve content depth, quality, and relevance.

Desired Qualifications

  • A bachelor's degree or certificate in Technical Writing.
  • Ability to understand real-world applications of security products and produce use-case-based content.
  • Experience streamlining or orchestrating technical writing workflows and content tasks using AI-assisted tools.
  • Experience with Redocly or another application programming interface management and publishing platform.
  • Knowledge of programming languages, including the ability to interpret and document code examples in JavaScript, Python, React, or Angular.
  • Knowledge of Okta or similar identity and access management solutions.

About the Company

Okta

Secures digital identities for people and software

Okta builds cloud identity software that controls how employees, customers, and automated systems access applications and company resources. Its single sign-on product lets people use one login across their work tools, while passwordless sign-in and additional identity checks protect accounts from stolen credentials. Administrators use its directory, access policies, and lifecycle tools to grant permissions when someone joins an organization and remove them when they leave. Organizations pay subscriptions based on the products they use and the identities they manage, with support included. Okta was founded in 2009 and is headquartered in San Francisco, California, United States.

Company size
5,001-10,000
Company stage
IPO
Headquarters
San Francisco, CA
Founded
2009

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