Manager – Leadership Development & Training

Overview

POSITION OVERVIEW

As part of a geographically dispersed global team, the Manager of Leadership Development leads the regional execution and continuous improvement of ibex leadership development programs while contributing to global strategy, standards, and program governance. The role partners with operations, Human Resources, and learning stakeholders to build leadership capability and ensure that learning translates into stronger people leadership and operational performance.

This is a hybrid role that works remotely and onsite, as business needs require. The Manager combines strategic thinking with hands-on facilitation, coaching, program management, and functional leadership of assigned learning resources or project teams.

Responsibilities

GLOBAL RESPONSIBILITIES

• Contribute to the global leadership development strategy, roadmap, competency model, curriculum standards, and annual priorities.
• Lead or contribute to global program design, implementation, pilots, facilitator readiness, content governance, and continuous improvement efforts.
• Establish delivery expectations, quality standards, measurement practices, and operating rhythms that support a consistent global learner experience.
• Use learning data, business outcomes, stakeholder feedback, and field observations to evaluate program effectiveness and recommend changes.
• Partner with global operations, Human Resources, Talent, and other stakeholders to align leadership development to organizational priorities.
• Provide coaching, calibration, and functional guidance to Leadership Development Specialists and Senior Specialists; coordinate work across project teams as assigned.

REGIONAL RESPONSIBILITIES

• Own regional coordination and execution of key leadership and management training programs, including calendars, cohorts, communications, readiness, delivery, and follow-through.
• Partner with regional and site leaders to assess capability needs, prioritize interventions, and connect local requirements to the global leadership roadmap.
• Facilitate or oversee training, coaching, observation, and feedback experiences across remote and onsite settings, ensuring consistent application of leadership competencies.
• Monitor regional participation, completion, learner experience, application, and performance indicators; create clear updates and action plans for stakeholders.
• Identify regional best practices and scalable solutions, and bring them into global forums for consideration and adoption.
• Manage regional risks, dependencies, and escalations, ensuring timely communication and resolution with global program owners and business partners.

Qualifications

• Bachelor’s degree preferred; equivalent combination of education and relevant experience may be considered.
• Minimum of 3 years of experience in leadership development, training, coaching, call center operations, or a related field.
• At least 1 year of experience leading training programs, learning projects, operations initiatives, or a team of facilitators; experience with regional or global programs preferred.
• At least 2 years of combined facilitation, coaching, or instructor-led training experience preferred.
• Proficiency in Microsoft Office applications, including PowerPoint and Excel, and virtual learning and collaboration tools.
• For internal candidates: typically employed in the current position for at least 9–12 months continuously and in good standing, with no corrective action on file during the previous six months, unless an approved exception applies.