Program Manager - Multiple Teams

Job Description

Role Overview:  As the ProSidian Program Manager for Management and Operations Of Employer Sponsored Work/Life Universal Benefits Account (UBA) Programs (UBA), you will play a crucial role in overseeing a comprehensive suite of services to ensure the seamless operation of Multi-Sector (Industries) UBA Programs. This role encompasses program administration, reimbursement structure management, support services, monitoring and reporting, establishment of communication channels, financial management, and determining and communicating eligibility for participation.

Key Responsibilities:

Program Administration:

• Oversee the day-to-day operations of Sponsored Work/Life UBA programs, ensuring efficient and effective delivery of services.
• Develop and implement program policies, procedures, and guidelines in accordance with federal regulations and organizational standards.
• Coordinate with cross-functional teams to streamline processes and enhance program effectiveness.

Reimbursement Structure Management:

• Manage the reimbursement structure of UBA programs, including subsidy allocation and distribution.
• Analyze subsidy utilization trends and make recommendations for optimizing subsidy allocation.
• Ensure accuracy and timeliness in subsidy payments to providers and participants.

Support Services:

• Provide guidance and support to program participants, sponsors, and providers on program eligibility, application procedures, and policy inquiries.
• Address participant and provider concerns or issues in a timely and effective manner, fostering positive relationships.

Monitoring and Reporting:

• Develop monitoring mechanisms to track program performance, compliance, and outcomes.
• Generate regular reports on key program metrics, including subsidy utilization, participant demographics, and provider engagement.
• Use data-driven insights to identify areas for improvement and inform strategic decision-making.

Communication Channels Establishment:

• Establish effective communication channels to disseminate program information, updates, and announcements to stakeholders.
• Facilitate communication between internal teams, external partners, and program participants to ensure transparency and clarity.

Financial Management:

• Manage the financial aspects of UBA programs, including budgeting, forecasting, and expenditure tracking.
• Work closely with finance and accounting teams to ensure compliance with budgetary constraints and financial regulations.

Determine and Communicate Eligibility for Participation:

• Based on information provided by employees on the Work/Life Benefits application, determine the eligibility of potential childcare subsidy recipients as outlined in Annual Program Bulletin 18-403 or equivalent program guidelines.
• Ensure timely issuance of eligibility determinations and communicate outcomes to employees clearly and transparently.
• Collaborate with relevant stakeholders to address eligibility-related inquiries and provide guidance on eligibility criteria and application procedures.

Design and Issue Certification Forms:

• Team ProSidian will take charge of designing and distributing certification (invoice) forms for childcare providers and employees. These forms will facilitate the submission process for payment of tuition assistance.
• Ensure that certification forms are accurately structured to capture necessary details for subsidy payments.
• Maintain a streamlined process for the issuance of certification forms, ensuring prompt delivery to both childcare providers and employees.
• Collaborate with relevant stakeholders to incorporate any required updates or modifications to the certification forms to meet evolving program needs and regulatory requirements.
• Monitor the submission and processing of certification forms to ensure timely and accurate payments to childcare providers.

Assist Employees and Providers with Completing Participant Applications:

• Provide guidance and support to employees and childcare providers throughout the application process for the Management and Operations Of Employer Sponsored Work/Life Universal Benefits Account (UBA) Programs.
• Ensure completeness and accuracy of Work/Life Universal Benefit applications by reviewing required documentation, including the Office of Personnel Management (OPM) 1644 form.
• Assist childcare providers in completing Section IV of the OPM 1644 form for electronic funds transfer requests, ensuring smooth processing of subsidy payments.
• Address any inquiries or concerns raised by employees or providers regarding the application requirements or process, offering timely assistance and clarification.
• Collaborate with internal and external stakeholders to streamline the application process and improve accessibility for participants and providers.

Headquarters Operations Support:

• Conduct policy research and analysis to inform program development and implementation, ensuring alignment with federal regulations and industry best practices.
• Support the development and maintenance of program policies, procedures, and guidelines, including drafting and reviewing documentation as needed.
• Manage social media accounts and communication channels to promote program initiatives, engage stakeholders, and raise awareness about the benefits of UBA programs.
• Provide administrative support to headquarters operations, including scheduling meetings, preparing reports, and coordinating logistics for events and conferences.
• Assist with other ad-hoc tasks and projects as assigned to support the overall objectives of the Sponsored Work/Life UBA Programs.

Business Development and Proposal Management:

• Market Research and Analysis:
  • Conduct thorough market research and analysis to identify potential growth opportunities and strategic partnerships for expanding the Sponsored Work/Life Universal Benefits Account (UBA) Programs.
  • Utilize industry data, competitor analysis, and market trends to inform strategic decision-making and identify areas for program enhancement and expansion.

• Stakeholder Relationship Management:
  • Develop and maintain relationships with key stakeholders, including government agencies, corporate partners, and industry associations, to explore collaboration opportunities and enhance program visibility.
  • Act as a liaison between the program and external stakeholders, fostering positive relationships and identifying opportunities for mutual benefit and partnership.

• Proposal Development:
  • Lead the development of business proposals, presentations, and pitches in response to various procurement opportunities, including Sources Sought/RFI/Pre-Solicitation, Procurement Forecast, and Solicitation responses.
  • Collaborate with internal teams to gather relevant information, develop compelling value propositions, and tailor proposals to meet the specific requirements of each opportunity.
  • Ensure proposals are compliant, competitive, and compelling, leveraging best practices in proposal writing and management to maximize win potential.

• Collaboration and Innovation:
  • Collaborate with cross-functional teams, including program management, operations, and technical experts, to develop innovative solutions and service offerings that align with client needs and market trends.
  • Facilitate brainstorming sessions and idea generation workshops to foster creativity and identify new opportunities for program growth and differentiation.
  • Drive continuous improvement initiatives and contribute to the development of new product/service offerings to address emerging market needs and opportunities.

Qualifications

Qualifications:

• Bachelor's degree in business administration, public administration, human resources, or related field (Master's degree preferred).
• Proven experience in program management, preferably in benefits administration or human services.
• Strong understanding of federal policies and regulations governing benefits programs.
• Excellent organizational, analytical, and problem-solving skills.
• Effective communication and interpersonal abilities, with the capacity to collaborate across diverse teams and stakeholders.
• Proficiency in data analysis and reporting tools.
• Demonstrated leadership capabilities and ability to work independently in a fast-paced environment.

Note:

• Monthly Subsidy Allotment calculation formula:
• Monthly Subsidy Allotment = Current Annual Subsidy Allotment Balance / Number Of Months Remaining In The Current Period Of Performance (POP)

Additional Information

CORE COMPETENCIES

• Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Leadership – ability to guide and lead colleagues on projects and initiatives
• Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation – persistent in pursuit of quality and optimal client and company solutions
• Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
• Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
• Organization – ability to manage projects and activity, and prioritize tasks

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OTHER REQUIREMENTS

• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office.  The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office.  The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
• Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
• Willingness - to constantly learn, share, and grow and to view the world as their classroom

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BENEFITS AND HIGHLIGHTS

At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. Our team members receive a comprehensive benefits package that includes Competitive Compensation, Group Health Insurance Health Benefits, 401(k) Retirement Savings Plan Contributions, Vacation and Paid Time off (PTO) Benefits, Pre-Tax Payment Programs, Purchasing Discounts & Savings Plans, a ProSidian Employee & Contractor Referral Bonus Program, Performance Incentives, etc.  Our comprehensive benefits package includes a medical, dental and vision plan.  Our growing list of benefits currently include the following:

• Competitive Compensation:  Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives
• Group Health Insurance Health Benefits:  Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC (Blue Options Medical Plan Code: PB07840 / Metallic Level: Gold - - bcbsnc.com‎) and Dental Plan (Ameritas - www.ameritas.com).
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement.  Eligible employees can make before-tax contributions to the 401(k) Retirement Savings Plan to help you save for retirement.  Contributions are deducted from pay on a pretax basis.  A wide range of investment options are available with a personal financial planner available to assist you. The Plan is a Safe Harbor 401(k) Retirement Savings Plan.  ProSidian Consulting participates in a Basic Match with a % of pay for participants who defer at least a required minimum % of their pay.  The Basic Match is structured as follows:  100% of the first 3% of pay that is contributed; and 50% of the next 2% of pay that is contributed.
• Vacation And Paid Time Off (PTO) Benefits:  The flexibility of Paid Time Off (PTO) lets you set your own priorities. Eligible employees use PTO for vacation, a parent-teacher conference, a doctor’s appointment, or any number of events in your life.  Currently these benefits include Vacation/Sick days – 2 weeks | Holidays - 10 Federal Government.
• Pre-Tax Payment Programs:  Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP).  These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
• Purchasing Discounts & Savings Plans:  We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program - Helping You Do More With Less:  https://ProSidian.CorporatePerks.com.  This provides special discounts for eligible employees on products and services you buy on a daily basis.
• Security Clearance: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes; oftentimes there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace.  A Security Clearance is a valued asset in your professional portfolio and adds to your credentials based on past, present, and future work.
• Leverageable Experience and Thought Leadership:  By collaborating with firm leadership, other members of the team, as well as Fellows and collaborating partners in what is a flat organization, you'll make valuable professional connections, interact with clients daily, gain leverageable Experience, and contribute to Thought Leadership while you build a basket of marketable experiences.
• ProSidian Employee & Contractor Referral Bonus Program:  ProSidian Consulting will pay up to $5k for all referrals (payments made after new hire has been employed for 90 days) for candidates submitted through our Employee Referral Program.
• Performance Incentives:  Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes there are performance incentives associated with each new client that each employee works to pursue and support.
• Flexible Spending Account:  Pending

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ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

• ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.
• ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina.  All applicants are encouraged to apply regardless of Veteran Status.
• Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things with the right way.  The pride comes out of the challenge; the reward is excellence in the work.  FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME’S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM.  ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email.  Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.

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