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Qurrent

Managed AI-powered back-office automation

Lead AI Strategist

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeSan Francisco, CA, USAIn-person

About the Job

Requirements

  • At least 7 years of experience leading complex technical projects, preferably in AI or a related technology space such as robotic process automation.
  • Knowledge of AI agent capabilities and their application in various business contexts.
  • Business acumen and knowledge of process optimization and transformation.
  • Ability to synthesize customer feedback into actionable insights for product development.
  • Experience managing and influencing senior stakeholders.
  • Ability to deliver exceptional project outcomes and exceed customer expectations.
  • Ability to build strong customer relationships and communicate, present, and work interpersonally effectively.
  • Analytical and problem-solving skills, with a proactive and results-oriented approach.

Responsibilities

  • Lead all phases of bespoke AI implementation, from initial needs assessment through launch and ongoing support.
  • Partner with customers to identify opportunities for business process optimization and transformation through AI integration, using Qurrent’s Orchestration System.
  • Scope custom AI solutions using AI knowledge in collaboration with Qurrent’s engineering team.
  • Create project requirements documents and ensure timely, on-budget delivery of project deliverables.
  • Build customer relationships and serve as a trusted advisor through service design and delivery.
  • Conduct customer research and gather insights throughout implementation to inform product development.
  • Communicate customer feedback to Product Engineering to drive continuous improvement of the Orchestration System and its capabilities.
  • Educate executive customers about the potential benefits and limitations of AI solutions and manage expectations throughout implementation.

Desired Qualifications

  • Experience working with bespoke AI solutions or similar custom technology implementations.
  • Experience educating and advising executive-level customers on technology solutions.
  • Ability to manage complex customer relationships involving multiple stakeholders with varying levels of technical expertise.

About the Company

Qurrent

Managed AI-powered back-office automation

Qurrent delivers fully managed autonomous digital workforces that automate complex back-office operations for enterprises. It deploys and operates digital workers across a client’s existing ERP/CRM stack under contractual service-level agreements to guarantee outcomes, so clients don’t have to build their own automation. The process starts with discovering and mapping current workflows, then designing, simulating, and embedding the digital workforce within weeks. It supports functions like invoice-to-cash, procure-to-pay, contract management, dispute resolution, revenue operations, and talent management, and differentiates itself by offering a platform-agnostic, SLA-backed managed service rather than self-serve AI tools.

Company size
11-50
Company stage
Series A
Total funding
$15M
Headquarters
San Francisco, CA
Founded
2023

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