Product Operations Manager
Confirmed live in the last 24 hours
Uniphore

501-1,000 employees

Conversational service automation
Company Overview
Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations.
AI & Machine Learning
Financial Services
Robotics & Automation

Company Stage

Series E

Total Funding

$1B

Founded

2008

Headquarters

Palo Alto, California

Growth & Insights
Headcount

6 month growth

1%

1 year growth

5%

2 year growth

27%
Locations
Dallas, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Atlassian
Management
JIRA
Marketing
Data Analysis
CategoriesNew
Operations & Logistics
Requirements
  • 5-7 years of experience in operations, project management, or related role, preferably in a high-scale production environment, with a proven track record of successfully coordinating and managing complex projects within Product organization
  • Strong leadership and partner skills with the ability to inspire and guide cross-functional teams effectively
  • Proven experience in collaboration and ability to secure alignment, ensure product plans are on track and all teams are working towards common goal of excellence
  • Excellent interpersonal and communication skills, listening skills, willing to take feedback from up and down the organization, and peers, with the ability to effectively collaborate with diverse teams, across different offices
  • Experience communicating technical and non-technical concepts to various stakeholders in order to successfully innovate, execute and address priorities
  • Ability to thrive in a fast-paced and dynamic environment while managing multiple projects simultaneously
  • Experience in bringing best in class thinking to the role. Work across multiple time zones and ability to adapt to dynamic environment
  • Ability to bring product analytics best practice thinking - creating, developing, and iterating overtime to improve Product delivery
  • Experience with Aha! and Atlassian tools (Jira, Confluence) is preferred
  • High degree of integrity, reliability and proven ability to build trust
  • Bachelor's degree in Business Administration, Computer Science, or a related field
Responsibilities
  • Manage operational cadence for the Product organization, working closely with leaders to create effective work processes
  • Will be responsible for a set of Product and platform capabilities and ensuring all aspects of the Product delivery lifecycle are followed. Managing deliverables and milestones from partner teams end to end till Product or platform capabilities are live in production
  • Oversee end-to-end activities for product development initiatives, ensuring clear goals, timelines, and deliverables are defined. You will work closely with Product, Technical Program Management (TPM), Engineering, Delivery, Product Marketing, Sales, and other functional leaders to coordinate plans, monitor progress, and proactively address any roadblocks to keep it on track
  • Act as a bridge between different teams, facilitating smooth communication and collaboration. You will align stakeholders' expectations, ensure everyone is on the same page regarding product requirements, and identify and resolve interdepartmental dependencies
  • Continuously assess and optimize product development processes. Identify areas of improvement, implement best practices, and streamline workflows to enhance efficiency and reduce time-to-market
  • Developing, managing, and communicating analytics in order to evaluate processes, communicate data trends and create measurements (including KPIs) for short term and strategic reporting
  • Stay up to date with industry trends, emerging technologies, and best practices related to product development and project management tools. Apply this knowledge to enhance team performance and drive innovation within the organization